Case Studies

Empowering Human Agents through Technology

for Better, Faster, Friendlier CX

Laivly improves the agent experience with Attended Automation

From saving brands money on concessions to empowering agents to offer empathetic and personalized service to every customer — Laivly delivers results that prove your program doesn’t have to sacrifice high quality interactions or agent satisfaction for speed and productivity.

Our Latest Case Studies

Case Study: Agent Performance & Efficiency

Laivly collaborated with one of the largest manufacturers of packaged consumer foods, equipping their agents to handle customer queries and…

Case Study: Agent Speed-to-Production

Laivly partnered with America’s leading beauty retailer to help new agents reach performance levels in less time and with greater…

Case Study: Efficiency and CSAT

Laivly worked with one of the world’s largest cosmetics companies to deliver simultaneous improvements to agent efficiency, customer satisfaction, and…

Case Study: Concession Savings

Laivly collaborated with the leading vacation rental marketplace to reduce customer appeasement costs while preserving customer satisfaction scores.…

More Case Studies

How APIs Create a Barrier to Digital Adoption

In our swiftly evolving digital ecosystem, connectivity and efficiency are critical. Application Programming Interfaces (APIs) have surged in importance to…

Counteracting Agent Burnout Through Enterprise Automation

In our hyper-connected world, consumers place a high premium on superior and immediate customer service without realizing that providing that…

How Agent Assist Technology Will Transform Your Contact Center

The way your company manages customer issues can mark the difference between failure and success. We know how important it…

Featured image for “Laivly Wins Business Intelligence Group Artificial Intelligence Excellence Award for Its Generative AI and Automation Solutions”

Laivly Wins Business Intelligence Group Artificial Intelligence Excellence Award for Its Generative AI and Automation Solutions

Laivly, a market leader in generative AI and automation for contact centers, has been named a winner by the Business…

How Generative AI Succeeds Where Chatbots Failed

The buzz about generative AI is everywhere right now. For those in the contact center space, it might sound a…

3 Ways Attended AI Helps Contact Centers Win at WFH

Working from home brings both benefits and obstacles, with three of the biggest challenge areas for remote CX teams involving…

How to Build Customer Loyalty by Creating an Effortless Experience

Every customer service interaction has the potential to make or break brand loyalty. But good customer service is the expectation,…

How Attended AI Can Be Used to Help Improve the Customer Appeasement Process

Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes about the ways attended AI can help create a…

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Humanize CX with Attended AI

A great customer experience starts with a great agent experience. Laivly supports and empowers your agents to deliver exceptional service to every customer with more speed, accuracy, confidence, and empathy than ever before. Book a demo to find out how your CX program can be our next success story.

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API-free, AI-powered Attended Automation Platform

Your contact center exists to provide a great customer experience. Learn more about how CX programs like yours saw impactful results with Laivly.

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Concession Savings

Improving Expense Accuracy While Maintaining Customer Satisfaction

We collaborated with a top vacation rental marketplace by empowering their agents and Expense Approval Team to approve “make goods” with speed, accuracy, and confidence while saving money and preserving customer satisfaction scores.

Find out how the accuracy of expenses improved by 41% and projected annual savings amounted to $7.9 million with Laivly.

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Brand Quality

Creating a Consistent Customer Experience and Streamlined Communication

We partnered with the world’s largest cosmetics company to automate tedious tasks and help their agents maintain brand consistency in email communications while increasing overall efficiency and quality scores.

Learn how Laivly supported a 12% increase in perfect Customer Satisfaction (CSAT) scores while simultaneously improving emails per hour (EPH) by nearly 50%.

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Agent Speed-to-Production

Decreasing Necessary New Hire Training Time for Faster Ramp

We collaborated with America’s leading beauty retailer to prepare them for their busy holiday ramp season. Laivly helped new agents achieve faster speed-to-production while handling an increased volume of customer inquiries.

Read how Laivly helped new agents reach expected performance levels 62% faster, 5 weeks ahead of those not using Laivly.

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Agent Performance & Efficiency

Empowering Agents to Become Product Experts while Improving Average Handle Time

Laivly collaborated with one of the largest manufacturers of packaged consumer foods by automating time-consuming tasks like form-filling and email responses, and improving overall efficiency.

Explore how Laivly saved 1,741 hours over a 5-month period, or an average handle time (AHT) reduction of 56 sec. per interaction.

Download the Case Study

Ready for the future of Attended Automation?

Speak to one of our contact center experts to discover how Laivly can completely transform your customer care experience.