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AI

Strategic Planning with Artificial Intelligence

Strategic Planning with Artificial Intelligence

Strategic Planning with Artificial Intelligence
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Customer Contact Week

CCW Vegas 2024: Addressing the AI-lephant in the Contact Center 

Customer Contact Week (CCW) in Las Vegas was a convergence of minds shaping the future of customer service through AI innovation. Here are our key takeaways.
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Using AI and Automation

Beyond Productivity: Using AI and Automation to Create Better Customer Experiences

When you think beyond productivity, you can create truly valuable customer experiences that many brands don’t — or can’t — even consider.
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Conversational AI for contact centers

Ready, Set, Leap! How to Overcome the Barriers Preventing Your Contact Center from Adopting AI and Automation

These smart strategies for breaking through the barriers to AI and automation adoption in your contact center can help get buy-in from stakeholders.
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Data security and privacy conversation

Concerned about Privacy while Piloting AI in Your Contact Center? Here’s How to Keep Data Safe. 

Know what to look for in a vendor and steps you can take to mitigate security risks, then move confidently into a new AI-powered chapter of CX operations.
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Call center AI

How Legacy Systems Are Holding Your Contact Center Back—and What to Do About It. 

Don’t let legacy systems hold your contact center back. Learn how (and why) to leverage AI to ease the transition and close technology gaps.
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Self driving car

From KITT to Cobots: Driving the Future of Customer Experience

In customer service, the integration of cobot technology is akin to the leap from static, inflexible systems to more adaptive, responsive solutions.
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A woman holding a laptop computer sits in a chair

The Changing Landscape of Email in Customer Experience

Email as a CX support channel is more cost-effective than ever, thanks to generative AI and automation. Learn more in our Fast Company article!
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Laivly Press Release

Laivly Wins Business Intelligence Group Artificial Intelligence Excellence Award for Its Generative AI and Automation Solutions

Laivly, a market leader in generative AI and automation for contact centers, has been named a winner by the Business Intelligence Group in its Artificial Intelligence Excellence Awards program.
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A WFH contact center agent types on a computer keyboard

3 Ways Attended AI Helps Contact Centers Win at WFH

Working from home brings both benefits and obstacles, with three of the biggest challenge areas for remote CX teams involving training and coaching, agent performance, and security and risk management. Attended AI bridges the gap in these areas and optimizes the work-from-home experience.
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A man selects a five-star rating in a customer satisfaction survey

How to Build Customer Loyalty by Creating an Effortless Experience

Every customer service interaction has the potential to make or break brand loyalty. But good customer service is the expectation, the baseline. What does it take to win a customer’s loyalty?
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A contact center agent wears a headset by a computer with a graphic overlay of a padlock

4 Data Security Measures for Your CX Tech Vendors Should Have in Place

Knowing a few security best practices to look for in a technology partner can help you make the best choice for your organization and get faster, easier buy-in from InfoSec stakeholders.To start, here are four major data security measures that indicate a tech vendor prioritizes information security.
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