Deflection is avoidance. Smart contact centers deploy AI for containment instead: resolving customer issues as effectively as possible.

Most Laivly clients already have AI tools built into their platforms when they turn to Sidd. But those built-ins are broad, whereas Sidd goes deep.

If your contact center is just beginning its AI journey, you can build a solid foundation for your AI strategy that will be sustainable for years to come.

Customer Contact Week (CCW) in Las Vegas was a convergence of minds shaping the future of customer service through AI innovation. Here are our key takeaways.

When you think beyond productivity, you can create truly valuable customer experiences that many brands don’t — or can’t — even consider.

These smart strategies for breaking through the barriers to AI and automation adoption in your contact center can help get buy-in from stakeholders.

Know what to look for in a vendor and steps you can take to mitigate security risks, then move confidently into a new AI-powered chapter of CX operations.

Don’t let legacy systems hold your contact center back. Learn how (and why) to leverage AI to ease the transition and close technology gaps.

In customer service, the integration of cobot technology is akin to the leap from static, inflexible systems to more adaptive, responsive solutions.

Email as a CX support channel is more cost-effective than ever, thanks to generative AI and automation. Learn more in our Fast Company article!

Laivly, a market leader in generative AI and automation for contact centers, has been named a winner by the Business Intelligence Group in its Artificial Intelligence Excellence Awards program.