Remote Workforce
A WFH contact center agent types on a computer keyboard

3 Ways Attended AI Helps Contact Centers Win at WFH

Working from home brings both benefits and obstacles, with three of the biggest challenge areas for remote CX teams involving training and coaching, agent performance, and security and risk management. Attended AI bridges the gap in these areas and optimizes the work-from-home experience.
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The benefits of attended AI with Laivly

Attended AI for Contact Centers: A Secret Weapon

R2-D2 had Luke Skywalker. KITT had Michael Knight. Every good robot sidekick has a human counterpart with a knack for finding trouble—and those autonomous androids always know just how to help.
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2021 AI Trends

With 2020 coming to an end, reflections on the past year of tech advancements, trends, and predictions for 2021 are a hot topic. A recent article from Forbes discusses key AI trends that will continue to accelerate in 2021.
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Artificial Intelligence in the Remote Workforce

2020 has been a year of changes and adjustments, one of which has been the shift towards temporary or permanent remote workforces for organizations across the globe.
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