Ask Me Anything: Preparing Your Contact Center for AI Voice Agents

Join Jeff Toister and Jeff Janzen as they answer all your questions about adding virtual agents or voice AI to your contact center without frustrating your customers or team.

Jeff Toister

The Service Culture Guide

Jeff Janzen

VP of Strategic Growth & Partnerships, Laivly

About this webinar

Virtual agents are showing up in more and more contact centers, handling tier 1 calls before customers ever reach a human. Done well, it’s a win for customers and agents alike. Done poorly, it creates confusion, clunky handoffs, and burned-out teams.

Join Jeff Toister (The Service Culture Guide) and Jeff Janzen (VP of Strategic Growth and Partnerships, Laivly) for a live Ask Me Anything session on making the shift to virtual AI voice agents a success for your customers and your team. This is your chance to get real answers to your real questions: submit yours when you register!

Speakers

Jeff Toister

The Service Culture Guide

Jeff's first customer service interaction ended in a service failure. Vowing to learn from that experience, he became obsessed with customer service. Today, he is the bestselling author of five books, including Human Service: The Skills AI Can't Replace. More than five million people have taken one of his training programs on LinkedIn Learning and he is ranked as one of the top 30 customer service professionals in the world by Global Gurus.

Jeff Janzen

VP of Strategic Growth & Partnerships, Laivly

Jeff Janzen has watched AI go from a differentiator to table stakes in customer experience, and he’s convinced the real competitive edge is the people creating and using the tech. As VP of Strategic Growth & Partnerships at Laivly, he works with technology partners and enterprise brands to bring AI and automation into contact centers without ripping out what’s already working. Whether onsite with partners or on the conference circuit, he’s committed to making it easier for teams to operationalize technology.