Meet Laivly.
Laivly’s proprietary artificial intelligence platform, Sidd, enables the world’s biggest brands to leverage AI, automation, and machine learning into their existing customer service programs, swiftly and without extensive integration barriers.
Laivly solves the challenges of cost, consistency, and productivity for call centers and customer care programs with industry-leading agent assist and autonomous AI solutions.
Led by a team of established contact center experts, Laivly grew out of the unique needs and challenges of customer service programs. With a focus on ethics in AI and the agent experience, Laivly works to improve customer service across all industries. Laivly is a privately held company based in Winnipeg, Canada.
Laivly’s story begins in the call center. Collectively, our team has decades of hands-on industry experience, at every level, from agents and leads to operations managers and IT personnel. We understand your CX challenges because we’ve lived them—and we knew there was a better way.
We wanted an easier way to deploy technology that would make a real, measurable impact on every key performance indicator in the contact center and make all the humans involved—agents, leaders, customers—happier, smarter, and more efficient.
Today, our agentic AI platform allows brands to add the latest technology to their existing tech stacks quickly and easily without replatforming, so they can enjoy the benefits of AI immediately and scale at their own pace.
Here's how we're different than any other solution:
Platform Agnostic
Designed by Contact Center Experts
