Downloads

Resources for Contact Center AI Success

Actionable strategies. Practical worksheets. Proven frameworks.
Download the tools we use to help leading contact centers integrate, adopt, and scale AI. It’s everything you need to turn ideas into impact—starting now.
Checklist

The Best Metrics to Track by Channel: A Checklist

This checklist helps you align KPIs with the unique levers in voice, chat, email, and SMS, so your teams (and tools) actually drive results.
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E-book

The Contact Center AI Roadmap: A Playbook

In just 12 weeks, you can achieve AI success in the contact center through strategy, integration, and adoption.
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E-book

Ready Enough AI Integration Guide

Stop waiting for perfect conditions. Learn how to start seeing AI value with the systems and processes you already have.
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Case Studies You Might Like

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Better Compliance, Less Complexity: AI in Banking, Insurance & Finance

Banking, Financial Services & Insurance
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What Retail Brands Are Automating and Why It’s Paying Off

Ecommerce & Retail
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Laivly helps a major beauty retailer shorten Q4 holiday ramp time by 5 weeks with AI-powered agent copilot

Ecommerce & Retail
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All Case Studies