Sidd Duo
Sidd Duo is an easy-to-configure agent assistant. Real-time guidance. Transcription. Case notes. Analytics and operational management. Boost performance across every interaction.
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By Your Side. On the Fly.
Support your agents in the moments that matter with Sidd’s real-time guidance, automated case notes, and cross-system research. Sidd also drafts on-brand, intent-driven responses, helps with policy enforcement, and more—all while gathering actionable insights into both agent and customer behavior.
With Sidd Duo, your agents are faster, more confident, and always aligned to brand and policy.
How Sidd Duo Helps Agents Shine
Real-Time Guidance
Serve up helpful prompts, empathy cues, scripts, and compliance checks as conversations unfold.
Smart Case Notes
Auto-draft accurate, on-brand notes—so your agents can move on quickly without losing quality or customer continuity.
Conversational Cognition
Summarize interactions in real time, generate transcripts, and elevate understanding—in 21 languages.
Smart Responses
Polish any first draft into a policy-aligned reply that reflects your brand voice and tone, with just one click.
Behavioral Insights
Surface trends, friction points, and coaching moments from every call and autolabel each case with its disposition.
Built for the Speed of Customer Service
Sidd Duo is powered by Sidd Studio, Laivly’s no-code platform for AI agent configuration and deployment. That means you can:
Launch or update features in minutes—not weeks
Customize solutions by program, team, or channel
Stay agile and adaptable as business needs evolve
Harmonize with the Unified Sidd Platform
Sidd Duo works alongside Sidd Solo (autonomous AI agents) and is fully managed and customized through Sidd Studio. Stick with the agent support of Sidd Duo, or create a harmonious blend with Sidd Solo to match your brand’s goals.
One platform. Total flexibility.
See What Sidd Can Do for You
Which Sidd strategy is right for your contact center? Take our no-strings-attached quiz to find out! (No, seriously. See your results without even giving us your email.)
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Or explore the rest of the Sidd Platform:
Real Impact for Agents and Operations
5/5 Stars for the Laivly team!
Laivly's been an incredible partner throughout the launch. Their team is intuitive, responsive, and knowledgeable, providing amazing support to our business during the launch. The platform itself has made a real difference in our agent and user experience, providing Turo with a much needed AI tool. Overall, launching Laivly felt seamless thanks to the team's dedication and expertise.
Program Manager
Collaborative Team, Compelling Solution
Laivly’s team approach was to get really deep learning on our product and team that allowed them to identify issues we didn’t see ourselves and to formulate available options of solutions to them all while speaking our internal jargoned language. In brief, they found problems we didn’t know we had and told us how to fix them and spoke our language (not some technology mumbo jumbo).
Director of Business Operations
Easy solution, high ROI
What stands out is how quickly we were able to implement Laivly across multiple teams. The setup was simple, and onboarding new users has been smooth thanks to the platform’s intuitive design. It gives me full visibility into performance and adoption, and it’s flexible enough to scale as our needs grow. Seeing both the impact and the engagement from users has made it easy to champion internally.
Anonymous
How Laivly Impacts the performance of the agents.
Sidd is a highly user-friendly transcribing tool that agents use daily on every call, greatly enhancing the quality of customer support. Its implementation is straightforward, allowing teams to quickly integrate it into their workflows. With reliable customer support and seamless integration with existing systems, Sidd ensures smooth operation and efficient case management. Features like swift notes and case linking contribute to accurate and timely note-taking, making it an essential tool for agents who rely on it frequently throughout their workday.
Team Lead
