Education and Learning
Enrich your customer care resources with technology designed to assist your team.
Sidd can streamline personalized communication, support product knowledge in real time, increase agent accuracy and efficiency, collect and analyze call data to inform product development, and facilitate actionable self-service options.
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Built for CX
Built for customer care by contact center professionals. Laivly understands the challenges and goals unique to CX programs.
Easy Integration
Easy integration with your program’s existing tech, no re-platforming needed.
Highly Configurable
Configure the ideal solution based on your brand’s priorities and needs, no coding skills required.
Zero Fluff. Zero Friction. One Really Effective AI Agent.
Earn Quick Wins and Immediate ROI
Sidd helps brands get started on their AI journey with an iterative roadmap that stacks incremental wins and delivers value immediately. Target the metrics most important to your organization with conversational AI solutions, including topic-triggered real-time guidance for agents, call summaries, and case note automation. Launch in as little as two weeks and see ROI right away.
Achieve ROI in
1 week
Support at Scale for Any Program
With Sidd’s agent-friendly features like real-time guidance and prompts, in-the-moment process and policy reminders, and automated call summaries and case notes, new hires achieve production levels twice as fast. Agents quickly gain confidence, ready to leave the training classroom and get started on the floor weeks sooner than before—like one program that reduced training time from eight weeks to three weeks.
Train new agents
0%
faster
Let Sidd Do the Heavy Lifting
As an end-to-end digital worker, Sidd can both empower agents and supplement them, creating all new levels of productivity. Let Sidd handle background research and automations while agents provide human connection, or allow Sidd to work solo, interacting with customers directly and executing tasks autonomously. However you put Sidd to work in your contact center, productivity will soar—an average improvement of 40%.
Improve productivity by
0%
Play It Safe (and Secure)
Sidd interacts with your tech stack just like a human would — no complex integration or custom APIs. Not only does this make for faster implementation, it also helps keep brand and customer data protected.
