December 11, 2025
Product
Today, Laivly is launching Ask Sidd, a conversational AI knowledge assistant that lives in your agent desktop and turns knowledge access from a bottleneck into a superpower.
Unlike traditional knowledge bases that require keyword searches and navigation through article hierarchies, Ask Sidd lets agents ask questions in plain English and get instant, contextually-aware answers. Unlike broader agent assist platforms tied to specific CCaaS vendors, Ask Sidd integrates into any agent desktop you already use.
Here’s the problem: your agents waste a large percentage of handle time hunting for answers. They toggle between systems, put customers on hold, and escalate issues they could solve themselves…if they just had the right information. New hires take weeks to ramp. Customers get frustrated. Costs pile up.
Ask Sidd fixes this. Agents ask questions in plain English and get instant, accurate answers from your entire knowledge base. No training required. No system switching. No friction.
How Ask Sidd Works
Context-aware.
Ask Sidd sees what your agent sees, and understands the full customer situation and live case data, not just isolated search terms. Ask Sidd doesn't just answer questions; it surfaces what agents need before they ask.
Real-time problem-solving.
Ask Sidd doesn’t just retrieve articles. It analyzes, calculates, walks agents through troubleshooting steps, and recommends the best solution for each unique situation.
Conversational search.
Agents ask questions in plain English, and get instant answers from your entire knowledge base — no keywords, no training, no friction. Ask Sidd understands context, not just keywords.
Embedded in your workflow.
Ask Sidd lives right in your agent desktop. Zero tab-switching. One interface. Unlimited knowledge access.
Gets smarter over time.
As part of the Laivly ecosystem, Ask Sidd helps surface knowledge gaps by analyzing unanswered agent queries. These insights can be used to draft or refine content for review and approval, ensuring the knowledge base stays relevant and complete over time.
How Ask Sidd Makes an Impact
For Contact Center Leaders:
Lower cost to serve:
Shorter calls + fewer escalations + less repeat contactFaster ramp time:
New hires productive immediately—critical for seasonal scalingHigher agent retention:
Reduce frustration from information overloadImproved CX metrics:
Faster resolution times drive CSAT and NPS gains
For Agents:
- Spend time solving customer problems, not searching for answers
- Feel confident handling complex issues without escalating
- Build stronger customer relationships when you’re not fumbling through systems
For Customers:
- Faster resolutions with less hold time
- Consistent, accurate answers regardless of which agent they reach
- Better experience from empowered, confident agents
Ready to Transform Your Contact Center?
Ask Sidd is available now for contact centers of all sizes, and is included with Sidd Duo, part of the Sidd CX Ecosystem.
See it live: Schedule a 30-minute demo
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