December 23, 2025
Product
Knowledge shouldn’t slow you down. That’s why Laivly is launching Ask Sidd, a conversational AI knowledge assistant that lives in your agent desktop and turns knowledge access into a true competitive advantage.
In most contact centers, agents spend too much time switching between tabs, hunting through outdated documents, and piecing together answers from multiple sources. Ask Sidd changes that. It lets agents ask questions in plain English and instantly receive clear, concise guidance that’s grounded in your actual operational knowledge—even when that knowledge is messy, conflicting, or constantly changing.
Ask Sidd connects everything you already have in your existing systems—policy docs, KBs PDFs, FAQs, training manuals—and makes it all useful. It doesn’t just find articles; it composes clear, actionable answers on the fly, pulling from multiple sources and staying grounded in your actual documentation. When documents contradict each other, Ask Sidd even flags conflicts so you can decide which answer should take precedence, keeping your agents aligned and confident.
Unlike older search-based systems or broad agent assist tools tied to specific CCaaS vendors, Ask Sidd works with whatever agent tech stack you use, with no special keywords and no training required.
How Ask Sidd Works
Context-aware.
Ask Sidd listens to the conversation and makes suggestions based on the context of the live case—not just searching KBs but understanding context—so agents get relevant and immediately useful guidance.
Answers + guided execution.
Ask Sidd doesn't just surface information. It can combine insights from all your sources and walk agents through step-by-step resolutions in real time.
Instant summaries.
Instead of dumping full documents mid-call, Ask Sidd pinpoints and summarizes only what matters, so agents spend less time scanning and more time solving
Embedded in your workflow.
Ask Sidd lives right in your agent desktop. Zero tab-switching. One interface. Unlimited knowledge access.
Control conflicting content.
When your documents disagree, your team can set the preferred guidance in Sidd Studio, so Ask Sidd always delivers the right answer to agents—even in messy knowledge environments.
Gets smarter over time.
Ask Sidd connects to your entire knowledge library—wikis, PDFs, policy docs, training manuals—and learns from agent interactions to identify content gaps and keep your knowledge base accurate and complete.
How Ask Sidd Makes an Impact
For Contact Center Leaders
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Lower cost to serve:
Shorter calls + fewer escalations + less repeat contact
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Faster ramp time:
New hires productive immediately—critical for seasonal scaling
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Higher agent retention:
Reduce frustration from information overload
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Improved CX metrics:
Faster resolution times drive CSAT and NPS gains
For Agents:
- Spend time solving customer problems, not searching for answers
- Feel confident handling complex issues without escalating
- Build stronger customer relationships when information flows smoothly
For Customers:
- Faster resolutions with less hold time
- Consistent, accurate answers every time, from every agent
- Better overall experience from empowered, confident agents
Ready to Transform Your Contact Center?
Ask Sidd is available now for contact centers of all sizes, and is included with Sidd Duo, part of the Sidd CX Ecosystem.
See it live: Schedule a 30-minute demo
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