Sidd Duo
Sidd Duo is an easy-to-configure agent assistant. Real-time guidance. Transcription. Case notes. Analytics and operational management. Boost performance across every interaction.
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By Your Side. On the Fly.
Support your agents in the moments that matter with Sidd’s real-time guidance, automated case notes, and cross-system research. Sidd also drafts on-brand, intent-driven responses, helps with policy enforcement, and more—all while gathering actionable insights into both agent and customer behavior.
With Sidd Duo, your agents are faster, more confident, and always aligned to brand and policy.
How Sidd Duo Helps Agents Shine
Real-Time Guidance
Serve up helpful prompts, empathy cues, scripts, and compliance checks as conversations unfold.
Smart Case Notes
Auto-draft accurate, on-brand notes—so your agents can move on quickly without losing quality or customer continuity.
Conversational Cognition
Summarize interactions in real time, generate transcripts, and elevate understanding—in 21 languages.
Smart Responses
Polish any first draft into a policy-aligned reply that reflects your brand voice and tone, with just one click.
Behavioral Insights
Surface trends, friction points, and coaching moments from every call and autolabel each case with its disposition.
Built for the Speed of Customer Service
Sidd Duo is powered by Sidd Studio, Laivly’s no-code platform for AI agent configuration and deployment. That means you can:
Launch or update features in minutes—not weeks
Customize solutions by program, team, or channel
Stay agile and adaptable as business needs evolve
Harmonize with the Unified Sidd Platform
Sidd Duo works alongside Sidd Solo (autonomous AI agents) and is fully managed and customized through Sidd Studio. Stick with the agent support of Sidd Duo, or create a harmonious blend with Sidd Solo to match your brand’s goals.
One platform. Total flexibility.
See What Sidd Can Do for You
Which Sidd strategy is right for your contact center? Take our no-strings-attached quiz to find out! (No, seriously. See your results without even giving us your email.)
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