Sidd Intercept
Sidd Intercept is a conversational AI frontline that streamlines customer care with agentic AI. Answer common questions. Determine intent and priority. Resolve cases autonomously or transfer for agent support. It’s fast, frictionless service up front.
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The Smarter Conversation Starter
Sidd Intercept gives customers confidence from the first touchpoint. It greets every contact in your brand voice, then authenticates customers, identifies intent, and prioritizes requests in real time. It can answer questions directly from your knowledge base or complete defined workflows with Sidd Solo, Laivly’s AI agent. And when a human touch is needed, Sidd hands things off seamlessly to a live agent, ensuring a through-line of context, clarity, and care.
How Sidd Intercept Streamlines Your Front Line
Answers High-Volume Questions
Handle common inquiries using conversational AI to deliver fast, accurate responses sourced directly from your knowledge base.
Determine Intent and Priority
Triage intelligently using conversational context and real-time data like cart value, loyalty status, and interaction history to guide routing decisions.
Resolve Cases Autonomously
When no agent is needed, Sidd Solo steps in to handle workflows directly, clearly logging actions for full transparency.
Transfer for Agent Support
Enable smooth handoffs with full context to human agents—including a complete conversation summary, AI insights, and the customer’s journey.
Self-Service That Knows When to Step Aside
Sidd Intercept allows routine requests to be resolved quickly through automation, while more complex or sensitive conversations that cannot yet be handled with confidence are directed to a human customer service representative.
Faster service, smarter routing, stronger self-service capabilities, and seamless escalation. Sidd Intercept makes it happen.
Stay in Sync with the Full Sidd Platform
Sidd Intercept works in concert with Sidd Solo for end-to-end resolutions and Sidd Duo for seamless handoffs to live agents. Easily keep everything in tune with Sidd Studio.
Get Started with Sidd Intercept
Sidd Intercept streamlines customer care with an agentic AI front line for your front line agents.
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Real Impact for Agents and Operations
5/5 Stars for the Laivly team!
Laivly's been an incredible partner throughout the launch. Their team is intuitive, responsive, and knowledgeable, providing amazing support to our business during the launch. The platform itself has made a real difference in our agent and user experience, providing Turo with a much needed AI tool. Overall, launching Laivly felt seamless thanks to the team's dedication and expertise.
Program Manager
Collaborative Team, Compelling Solution
Laivly’s team approach was to get really deep learning on our product and team that allowed them to identify issues we didn’t see ourselves and to formulate available options of solutions to them all while speaking our internal jargoned language. In brief, they found problems we didn’t know we had and told us how to fix them and spoke our language (not some technology mumbo jumbo).
Director of Business Operations
Easy solution, high ROI
What stands out is how quickly we were able to implement Laivly across multiple teams. The setup was simple, and onboarding new users has been smooth thanks to the platform’s intuitive design. It gives me full visibility into performance and adoption, and it’s flexible enough to scale as our needs grow. Seeing both the impact and the engagement from users has made it easy to champion internally.
Anonymous
How Laivly Impacts the performance of the agents.
Sidd is a highly user-friendly transcribing tool that agents use daily on every call, greatly enhancing the quality of customer support. Its implementation is straightforward, allowing teams to quickly integrate it into their workflows. With reliable customer support and seamless integration with existing systems, Sidd ensures smooth operation and efficient case management. Features like swift notes and case linking contribute to accurate and timely note-taking, making it an essential tool for agents who rely on it frequently throughout their workday.
Team Lead
