Sidd Solo
Sidd Solo acts as an independent AI agent, accessing your tech stack virtually to perform tasks and resolve customer needs across channels — while staying aligned to your brand and workflows.
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Fully Autonomous. Fully Capable.
Sidd takes action on customer interactions, performing order look-ups, cross-system research, and other complex workflows independently, from start to finish. When necessary, Sidd consults with human agents, rather than abruptly handing off cases. It’s not just answering FAQs—it’s navigating your systems, applying policy logic, and closing the loop.
Built for complexity. Designed for autonomy. Powered by understanding.
How Sidd Solo Takes Center Stage
End-to-End Task Completion
From order lookups to multi-step resolutions, Sidd gets it done.
Cross-System Navigation
Clicks, searches, and acts across your tools—no APIs or custom integration needed.
On-Brand Communication
Delivers empathetic, policy-aligned, brand-voice messaging for email, chat, SMS, and social interactions.
Intent & Context Awareness
Understands customer needs across voice and text—and chooses the right next action.
Smart Escalation
Knows when to consult a human instead of passing the buck—and does so seamlessly.
AI That’s Not Robotic
Sidd Solo isn’t just fast, it’s thoughtful. It respects customer context, responds with care, and follows your brand’s playbook.
It’s AI that doesn’t just work for you—it works like you.
Share the Spotlight with the Full Sidd Platform
Sidd Solo is powered and configured through Sidd Studio and pairs seamlessly with Sidd Duo when you want a hybrid approach.
Use Solo for scale. Add Duo for support. Control it all in Studio.
One platform. Infinite possibilities.
See What Sidd Can Do for You
Which Sidd strategy is right for your contact center? Take our no-strings-attached quiz to find out! (No, seriously. See your results without even giving us your email.)
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Real Impact for Agents and Operations
5/5 Stars for the Laivly team!
Laivly's been an incredible partner throughout the launch. Their team is intuitive, responsive, and knowledgeable, providing amazing support to our business during the launch. The platform itself has made a real difference in our agent and user experience, providing Turo with a much needed AI tool. Overall, launching Laivly felt seamless thanks to the team's dedication and expertise.
Anonymous
Collaborative Team, Compelling Solution
Laivly’s team approach was to get really deep learning on our product and team that allowed them to identify issues we didn’t see ourselves and to formulate available options of solutions to them all while speaking our internal jargoned language. In brief, they found problems we didn’t know we had and told us how to fix them and spoke our language (not some technology mumbo jumbo).
Director of Business Operations
Easy solution, high ROI
What stands out is how quickly we were able to implement Laivly across multiple teams. The setup was simple, and onboarding new users has been smooth thanks to the platform’s intuitive design. It gives me full visibility into performance and adoption, and it’s flexible enough to scale as our needs grow. Seeing both the impact and the engagement from users has made it easy to champion internally.
Program Manager
How Laivly Impacts the performance of the agents.
Sidd is a highly user-friendly transcribing tool that agents use daily on every call, greatly enhancing the quality of customer support. Its implementation is straightforward, allowing teams to quickly integrate it into their workflows. With reliable customer support and seamless integration with existing systems, Sidd ensures smooth operation and efficient case management. Features like swift notes and case linking contribute to accurate and timely note-taking, making it an essential tool for agents who rely on it frequently throughout their workday.
Team Lead
