contact center
A contact center agent wears a headset by a computer with a graphic overlay of a padlock

4 Data Security Measures for Your CX Tech Vendors Should Have in Place

Knowing a few security best practices to look for in a technology partner can help you make the best choice for your organization and get faster, easier buy-in from InfoSec stakeholders.To start, here are four major data security measures that indicate a tech vendor prioritizes information security.
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A smiling male contact center agent leans against a desk

Six Ways Attended Automation Can Transform Your Call Center

Read an excerpt of Laivly CEO Jeff Fettes’ article for Connections Magazine, and learn about the positive impact of attended automation in the contact center space.
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A hand hovering over a stylized call button, next to a man wearing a telephone headset

Do Customers Really Prefer Self-Service Automation?

The 40-and-under crowd doesn’t like talking on the phone. It’s been memed and joked about at length, but it’s also backed by data.
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The benefits of attended AI with Laivly

Attended AI for Contact Centers: A Secret Weapon

R2-D2 had Luke Skywalker. KITT had Michael Knight. Every good robot sidekick has a human counterpart with a knack for finding trouble—and those autonomous androids always know just how to help.
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