4 Data Security Measures for Your CX Tech Vendors Should Have in PlaceKnowing a few security best practices to look for in a technology partner can help you make the best choice…
Six Ways Attended Automation Can Transform Your Call CenterRead an excerpt of Laivly CEO Jeff Fettes’ article for Connections Magazine, and learn about the positive impact of attended…
Do Customers Really Prefer Self-Service Automation?The 40-and-under crowd doesn’t like talking on the phone. It’s been memed and joked about at length, but it’s also…
Attended AI for Contact Centers: A Secret WeaponR2-D2 had Luke Skywalker. KITT had Michael Knight. Every good robot sidekick has a human counterpart with a knack for…