What You'll Learn
Rod, Matt, and Sabrina share what they’ve learned from working with companies and CX programs just like yours, including the five most common barriers to AI and automation adoption and how to overcome them.
Ever-changing systems and processes
Learn why you should layer on tech without APIs to make use of your existing stack.
IT and security
Learn what to look for and the questions to ask potential tech partners to ensure easier security approval.
Business case and budget
Learn about the smart strategies and business case drivers that prove ROI and secure budget.
Agent adoption
Learn how to engage agents and help them see the value in AI and automation tools.
Customer adoption
Learn how to use AI and automation to maximize customer satisfaction and deliver exceptional customer experiences.
Meet Our Speakers
Speaker
Rod Edwards
Chief Operations Officer
Laivly
Moderator
Sabrina Labonte
Senior Marketing Manager
Laivly
Speaker
Matt Bruno
Vice President, Solutions
Laivly
