November 5, 2025
Press Release
Winnipeg, MB – November 5, 2025 – Laivly is proud to announce that it has earned the G2 “Users Love Us” badge, recognition driven entirely by verified customer reviews. This recognition, alongside Laivly’s “Easiest to Do Business With” and “High Performer” badges in the Fall 2025 G2 reports, underscores something we’ve always believed: when the agents who use our platform every day love it, we’re doing something right.
We don’t build our solutions in a vacuum — user feedback is at the core of our product development. From real-time in-app agent insights to input from operations leaders, Laivly continuously evolves based on what teams tell us they need most.
Here’s what users are saying on G2:
- Faster resolution with lower effort
One leader shared that Laivly “cuts down handle time and helps agents focus on the customer, not the clicks.” - Immediate improvements in accuracy and consistency
Reviewers note “fewer errors and better outcomes, even with new hires.” - Technology that fits into existing workflows
Teams say Laivly “meets agents where they already work” so adoption is fast and results show up early.
As one G2 reviewer from an enterprise customer put it:
“We saw immediate performance gains—reduced handle time, improved workflow efficiency, and fewer errors during repetitive tasks.”
These kinds of reviews make us proud, but they also shape what we build next. Our team reviews every piece of user feedback, both on G2 and within the platform, to better understand where friction lives and how we can remove it.
We’re grateful to every user who takes the time to share their experience. Your insights help us stay focused on what matters most: helping agents deliver better service, faster while unlocking meaningful operational efficiency for modern contact centers.
Have feedback for us? We’re always listening. To leave us a G2 review or explore Laivly’s impact, visit https://www.g2.com/products/laivly/reviews
About Laivly
Laivly helps the world’s leading brands operationalize AI in the contact center with the help of Sidd, our AI platform.
Sidd is designed to translate artificial intelligence into measurable results by integrating directly into existing customer service operations. Each deployment is configured to align with a brand’s unique business operations and goals—ensuring AI delivers practical impact, not abstract potential. With Laivly, AI becomes an everyday driver of data, consistency, and customer satisfaction.
