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Featured image for “4 Data Security Measures Your CX Tech Vendors Should Have in Place”

4 Data Security Measures Your CX Tech Vendors Should Have in Place

Knowing a few security best practices to look for in a technology partner can help you make the best choice…
Featured image for “Six Ways Attended Automation Can Transform Your Call Center”

Six Ways Attended Automation Can Transform Your Call Center

Read an excerpt of Laivly CEO Jeff Fettes’ article for Connections Magazine, and learn about the positive impact of attended…
Featured image for “3 Ways to Control Customer Appeasement Costs (and Build Customer Loyalty)”

3 Ways to Control Customer Appeasement Costs (and Build Customer Loyalty)

In virtually any industry, customer appeasement is just a cost of doing business. Offering a concession to avoid or pacify…
Featured image for “Contact Center Jobs Are Tough: Here Are Three Ways Technology Can Help”

Contact Center Jobs Are Tough: Here Are Three Ways Technology Can Help

Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes, about some of the ways technology can improve the…
Featured image for “Laivly Launch Covered in VentureBeat Exclusive”

Laivly Launch Covered in VentureBeat Exclusive

As Laivly officially announced the launch of our attended AI platform created specifically for contact centers, VentureBeat interviewed Laivly CEO…
Featured image for “Laivly Launches Attended AI Platform to Modernize Call Centers at Scale”

Laivly Launches Attended AI Platform to Modernize Call Centers at Scale

Real-time AI platform proven to increase ROI, drive better customer experience, generate greater productivity and higher job satisfaction for call…
Featured image for “Attended AI Is the Future of Customer Service. Here’s What That Means for Brands.”

Attended AI Is the Future of Customer Service. Here’s What That Means for Brands.

Below is an excerpt from Laivly CEO Jeff Fettes’ article for Fast Company. Visit Fast Company to read the article…
Featured image for “Should You Be Concerned About Sentient AI?”

Should You Be Concerned About Sentient AI?

“The consensus in the machine learning community is that sentience is a moving goalpost,” says Laivly’s Director of Machine Learning,…

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