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Artificial Intelligence in the Remote Workforce
2020 has been a year of changes and adjustments, one of which has been the shift towards temporary or permanent remote workforces for organizations ... Read ...
Data Protection In The Technology World
Thirty years ago, the concept of a Data Protection Officer role was unheard of for most companies. Fast forward to the year 2020, with ... Read More
Employee Retention with Superpunch
In the contact center industry, attrition rates of frontline agents are double, sometimes triple, that of other industries, averaging between 30% to 45%. We ...
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