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3 Ways to Control Customer Appeasement Costs (and Build Customer Loyalty)
In virtually any industry, customer appeasement is just a cost of doing business. Offering a concession to avoid or pacify…
Should You Be Concerned About Sentient AI?
“The consensus in the machine learning community is that sentience is a moving goalpost,” says Laivly’s Director of Machine Learning,…
Do Customers Really Prefer Self-Service Automation?
The 40-and-under crowd doesn’t like talking on the phone. It’s been memed and joked about at length, but it’s also…
What Star Wars Teaches Us About Robot AI
In honor of today being Star Wars Day, we thought we would give a shoutout to some of our favorite…
Attended Automation: A Contact Center’s Secret Weapon
R2-D2 had Luke Skywalker. KITT had Michael Knight. Every good robot sidekick has a human counterpart with a knack for…
2021 AI Trends
With 2020 coming to an end, reflections on the past year of tech advancements, trends, and predictions for 2021 are…
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Artificial Intelligence in the Remote Workforce
2020 has been a year of changes and adjustments, one of which has been the shift towards temporary or permanent…
Data Protection In The Technology World
Thirty years ago, the concept of a Data Protection Officer role was unheard of for most companies. Fast forward to…
Adapting To The Digital Workforce
The future is digital, but that doesn’t mean that human workers have become obsolete. In fact, the complete opposite is…
Explainable AI
Our recent blog post discussing tech trend predictions for 2020 identified Explainable AI as an important focus for the upcoming…
Avoiding AI Bias
Can artificial intelligence show bias? As much as we’d like to believe that bias is a thing of the past,…
The Rise of Robots
Robots are on the rise in 2020, but not just any kind of robots. This year, over half of the…
Information Management Trends
User needs evolve quickly in the information management world, impacting how businesses make decisions every day. How can information management…
Diversity in Tech
It’s no secret that the tech industry is predominantly male dominated, and has been for a long time. As we…
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