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Case Study: Agent Speed-to-Production

Laivly partnered with America’s leading beauty retailer to help new agents reach performance levels in less time and with greater…
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Case Study: Efficiency and CSAT

Laivly worked with one of the world’s largest cosmetics companies to deliver simultaneous improvements to agent efficiency, customer satisfaction, and…
Featured image for “Case Study: Concession Savings”

Case Study: Concession Savings

Laivly collaborated with the leading vacation rental marketplace to reduce customer appeasement costs while preserving customer satisfaction scores.…
Featured image for “Laivly wins Artificial Intelligence Excellence Award at the BPO Innovation Summit 2022”

Laivly wins Artificial Intelligence Excellence Award at the BPO Innovation Summit 2022

Laivly, a market leader in artificial intelligence and automation for contact centers, has won the Artificial Intelligence Excellence Award at…
Featured image for “4 Data Security Measures for Your CX Tech Vendors Should Have in Place”

4 Data Security Measures for Your CX Tech Vendors Should Have in Place

Knowing a few security best practices to look for in a technology partner can help you make the best choice…
Featured image for “Six Ways Attended Automation Can Transform Your Call Center”

Six Ways Attended Automation Can Transform Your Call Center

Read an excerpt of Laivly CEO Jeff Fettes’ article for Connections Magazine, and learn about the positive impact of attended…
Featured image for “3 Ways to Raise Customer Satisfaction and Lower Appeasement Costs”

3 Ways to Raise Customer Satisfaction and Lower Appeasement Costs

Need help finding the balance between too much and too little spending on customer appeasement costs? Read on to manage…
Featured image for “Contact Center Jobs Are Tough: Here Are Three Ways Technology Can Help”

Contact Center Jobs Are Tough: Here Are Three Ways Technology Can Help

Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes, about some of the ways technology can improve the…

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