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Featured image for “Laivly Wins Business Intelligence Group Artificial Intelligence Excellence Award for Its Generative AI and Automation Solutions”

Laivly Wins Business Intelligence Group Artificial Intelligence Excellence Award for Its Generative AI and Automation Solutions

Laivly, a market leader in generative AI and automation for contact centers, has been named a winner by the Business…
Featured image for “How Generative AI Succeeds Where Chatbots Failed”

How Generative AI Succeeds Where Chatbots Failed

The buzz about generative AI is everywhere right now. For those in the contact center space, it might sound a…
Featured image for “3 Ways Attended AI Helps Contact Centers Win at WFH”

3 Ways Attended AI Helps Contact Centers Win at WFH

Working from home brings both benefits and obstacles, with three of the biggest challenge areas for remote CX teams involving…
Featured image for “How to Build Customer Loyalty by Creating an Effortless Experience”

How to Build Customer Loyalty by Creating an Effortless Experience

Every customer service interaction has the potential to make or break brand loyalty. But good customer service is the expectation,…
Featured image for “How Attended AI Can Be Used to Help Improve the Customer Appeasement Process”

How Attended AI Can Be Used to Help Improve the Customer Appeasement Process

Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes about the ways attended AI can help create a…
Featured image for “Case Study: Agent Performance & Efficiency”

Case Study: Agent Performance & Efficiency

Laivly collaborated with one of the largest manufacturers of packaged consumer foods, equipping their agents to handle customer queries and…
Featured image for “Case Study: Agent Speed-to-Production”

Case Study: Agent Speed-to-Production

Laivly partnered with America’s leading beauty retailer to help new agents reach performance levels in less time and with greater…
Featured image for “Case Study: Efficiency and CSAT”

Case Study: Efficiency and CSAT

Laivly worked with one of the world’s largest cosmetics companies to deliver simultaneous improvements to agent efficiency, customer satisfaction, and…

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