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Case Study: Efficiency and CSAT

Laivly worked with one of the world’s largest cosmetics companies to deliver simultaneous improvements to agent efficiency, customer satisfaction, and…
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Case Study: Concession Savings

Laivly collaborated with the leading vacation rental marketplace to reduce customer appeasement costs while preserving customer satisfaction scores.…
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Laivly wins Artificial Intelligence Excellence Award at the BPO Innovation Summit

Laivly, a market leader in artificial intelligence and automation for contact centers, has won the Artificial Intelligence Excellence Award at…
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4 Data Security Measures Your CX Tech Vendors Should Have in Place

Knowing a few security best practices to look for in a technology partner can help you make the best choice…
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Six Ways Attended Automation Can Transform Your Call Center

Read an excerpt of Laivly CEO Jeff Fettes’ article for Connections Magazine, and learn about the positive impact of attended…
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3 Ways to Control Customer Appeasement Costs (and Build Customer Loyalty)

In virtually any industry, customer appeasement is just a cost of doing business. Offering a concession to avoid or pacify…
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Contact Center Jobs Are Tough: Here Are Three Ways Technology Can Help

Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes, about some of the ways technology can improve the…
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Laivly Launch Covered in VentureBeat Exclusive

As Laivly officially announced the launch of our attended AI platform created specifically for contact centers, VentureBeat interviewed Laivly CEO…

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