Let's Talk About CX

Artificial Intelligence (AI) is a part of the business world today, whether companies accept it or not. In fact, AI is transforming industry practices

Today’s consumers expect fast, convenient, and efficient customer service. With the help of Artificial Intelligence (AI)  and Machine Learning (ML) technology, this expectation can

Cybersecurity is a hot topic these days. We live in a digital age where customers are constantly making online purchases and inputting their private

Automation allows for greater efficiency and productivity for repetitive tasks, saving workers time and energy. As technology continues to evolve and develop, automation capabilities

Laivly’s Josh McPhail and Jordan Cole showed off their superpowers at the recent Prairie Dev Con held in Winnipeg on June 4 & 5,

We’re celebrating our first birthday! Over the past year, we’ve been creating unique customer service solutions that pair humans with artificial intelligence, machine learning,

There’s no denying that customer service is changing. We’re on the cusp of a revolution in how customer interactions are handled, performed, and tracked.

WINNIPEG, MB, Wednesday, May 2, 2018 – 24-7 Intouch, a global customer service solutions provider, has announced a new technology division called Laivly. Laivly is dedicated