2020 has been a year of changes and adjustments, one of which has been the shift towards temporary or permanent remote workforces for organizations … Read More
Data Protection In The Technology World
Thirty years ago, the concept of a Data Protection Officer role was unheard of for most companies. Fast forward to the year 2020, with … Read More
Employee Retention with Superpunch
In the contact center industry, attrition rates of frontline agents are double, sometimes triple, that of other industries, averaging between 30% to 45%. We … Read More
What Star Wars
Teaches Us
About Robot AI
In honor of today being Star Wars Day, we thought we would give a shoutout to some of our favorite AI droids and remind … Read More
Adapting To The Digital Workforce
The future is digital, but that doesn’t mean that human workers have become obsolete. In fact, the complete opposite is true; there is an … Read More
Explainable AI
Our recent blog post discussing tech trend predictions for 2020 identified Explainable AI as an important focus for the upcoming year. But why is … Read More
Avoiding AI Bias
Can artificial intelligence show bias? As much as we’d like to believe that bias is a thing of the past, both humans and artificial … Read More
The Rise of Robots
Robots are on the rise in 2020, but not just any kind of robots. This year, over half of the 1 million expected robots … Read More
Information Management Trends
User needs evolve quickly in the information management world, impacting how businesses make decisions every day. How can information management systems keep up with … Read More
Diversity in Tech
It’s no secret that the tech industry is predominantly male dominated, and has been for a long time. As we enter a new decade … Read More