In honor of today being Star Wars Day, we thought we would give a shoutout to some of our favorite AI droids. Those intelligent … Read More
Attended Automation: A Contact Center’s Secret Weapon
R2-D2 had Luke Skywalker. KITT had Michael Knight. Every good robot sidekick has a human counterpart with a knack for finding trouble—and those autonomous … Read More
2021 AI Trends
With 2020 coming to an end, reflections on the past year of tech advancements, trends, and predictions for 2021 are a hot topic. A … Read More
Artificial Intelligence in the Remote Workforce
2020 has been a year of changes and adjustments, one of which has been the shift towards temporary or permanent remote workforces for organizations … Read More
Data Protection In The Technology World
Thirty years ago, the concept of a Data Protection Officer role was unheard of for most companies. Fast forward to the year 2020, with … Read More
Adapting To The Digital Workforce
The future is digital, but that doesn’t mean that human workers have become obsolete. In fact, the complete opposite is true; there is an … Read More
Explainable AI
Our recent blog post discussing tech trend predictions for 2020 identified Explainable AI as an important focus for the upcoming year. But why is … Read More
Avoiding AI Bias
Can artificial intelligence show bias? As much as we’d like to believe that bias is a thing of the past, both humans and artificial … Read More
The Rise of Robots
Robots are on the rise in 2020, but not just any kind of robots. This year, over half of the 1 million expected robots … Read More
Information Management Trends
User needs evolve quickly in the information management world, impacting how businesses make decisions every day. How can information management systems keep up with … Read More