Why Analyzing Agent Activity Is the Missing Puzzle Piece for Contact Centers
Most CX analytics tools only track customer data or data while using the tool. Read how comprehensive agent data provides…
4 Data Security Measures for Your CX Tech Vendors Should Have in Place
Knowing a few security best practices to look for in a technology partner can help you make the best choice…
Contact Center Jobs Are Tough: Here Are Three Ways Technology Can Help
Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes, about some of the ways technology can improve the…
Laivly Launch Covered in VentureBeat Exclusive
As Laivly officially announced the launch of our attended AI platform created specifically for contact centers, VentureBeat interviewed Laivly CEO…
Laivly Launches Attended AI Platform to Modernize Call Centers at Scale
Real-time AI platform proven to increase ROI, drive better customer experience, generate greater productivity and higher job satisfaction for call…
What Star Wars Teaches Us About Robot AI
In honor of today being Star Wars Day, we thought we would give a shoutout to some of our favorite…
Attended AI for Contact Centers: A Secret Weapon
R2-D2 had Luke Skywalker. KITT had Michael Knight. Every good robot sidekick has a human counterpart with a knack for…
2021 AI Trends
With 2020 coming to an end, reflections on the past year of tech advancements, trends, and predictions for 2021 are…
Artificial Intelligence in the Remote Workforce
2020 has been a year of changes and adjustments, one of which has been the shift towards temporary or permanent…
Data Protection In The Technology World
Thirty years ago, the concept of a Data Protection Officer role was unheard of for most companies. Fast forward to…