In the contact center industry, attrition rates of frontline agents are double, sometimes triple, that of other industries, averaging between 30% to 45%. We … Read More
What Star Wars
Teaches Us
About Robot AI
In honor of today being Star Wars Day, we thought we would give a shoutout to some of our favorite AI droids and remind … Read More
Adapting To The Digital Workforce
The future is digital, but that doesn’t mean that human workers have become obsolete. In fact, the complete opposite is true; there is an … Read More
Explainable AI
Our recent blog post discussing tech trend predictions for 2020 identified Explainable AI as an important focus for the upcoming year. But why is … Read More
Avoiding AI Bias
Can artificial intelligence show bias? As much as we’d like to believe that bias is a thing of the past, both humans and artificial … Read More
The Rise of Robots
Robots are on the rise in 2020, but not just any kind of robots. This year, over half of the 1 million expected robots … Read More
Information Management Trends
User needs evolve quickly in the information management world, impacting how businesses make decisions every day. How can information management systems keep up with … Read More
Diversity in Tech
It’s no secret that the tech industry is predominantly male dominated, and has been for a long time. As we enter a new decade … Read More
2020: AI Vision
A new decade of innovation is upon us. With 2019 winding to a close in the next few weeks, it’s time to think about … Read More
Optimizing SaaS with AI
Software-as-a-Service, otherwise known as SaaS, is experiencing a continuous evolution, of which Artificial Intelligence (AI) and Machine Learning (ML) play a significant role. Why … Read More