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Most CX analytics tools only track customer data or data while using the tool. Read how comprehensive agent data provides the missing link for contact centers.

Knowing a few security best practices to look for in a technology partner can help you make the best choice for your organization and get faster, easier buy-in from InfoSec stakeholders.To start, here are four major data security measures that indicate a tech vendor prioritizes information security.

Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes, about some of the ways technology can improve the agent experience in the contact center.

As Laivly officially announced the launch of our attended AI platform created specifically for contact centers, VentureBeat interviewed Laivly CEO Jeff Fettes for an exclusive feature.

Real-time AI platform proven to increase ROI, drive better customer experience, generate greater productivity and higher job satisfaction for call center agents; Laivly also

In honor of today being Star Wars Day, we thought we would give a shoutout to some of our favorite AI droids. Those intelligent

R2-D2 had Luke Skywalker. KITT had Michael Knight. Every good robot sidekick has a human counterpart with a knack for finding trouble—and those autonomous

With 2020 coming to an end, reflections on the past year of tech advancements, trends, and predictions for 2021 are a hot topic. A

2020 has been a year of changes and adjustments, one of which has been the shift towards temporary or permanent remote workforces for organizations

Thirty years ago, the concept of a Data Protection Officer role was unheard of for most companies. Fast forward to the year 2020, with

The future is digital, but that doesn’t mean that human workers have become obsolete. In fact, the complete opposite is true; there is an