If your contact center is just beginning its AI journey, you can build a solid foundation for your AI strategy that will be sustainable for years to come.

Most CX analytics tools only track customer data or data while using the tool. Read how comprehensive agent data provides the missing link for contact centers.

Knowing a few security best practices to look for in a technology partner can help you make the best choice for your organization and get faster, easier buy-in from InfoSec stakeholders.To start, here are four major data security measures that indicate a tech vendor prioritizes information security.

In honor of today being Star Wars Day, we thought we would give a shoutout to some of our favorite AI droids.

R2-D2 had Luke Skywalker. KITT had Michael Knight. Every good robot sidekick has a human counterpart with a knack for finding trouble—and those autonomous androids always know just how to help.

With 2020 coming to an end, reflections on the past year of tech advancements, trends, and predictions for 2021 are a hot topic. A recent article from Forbes discusses key AI trends that will continue to accelerate in 2021.

2020 has been a year of changes and adjustments, one of which has been the shift towards temporary or permanent remote workforces for organizations across the globe.

Thirty years ago, the concept of a Data Protection Officer role was unheard of for most companies. Fast forward to the year 2020, with more consumer data and privacy policies than has ever been seen before, the role of a Data Protection Officer has become crucial for the 21st century organization.

The future is digital, but that doesn’t mean that human workers have become obsolete. In fact, the complete opposite is true; there is an increasing demand for human employees, specifically with technology skills and an understanding of artificial intelligence.

Our recent blog post discussing tech trend predictions for 2020 identified Explainable AI as an important focus for the upcoming year. But why is it so important to understand why AI does what it does?

Can artificial intelligence show bias? As much as we’d like to believe that bias is a thing of the past, both humans and artificial intelligence (AI) can in fact show biases towards one group or another.