As Laivly officially announced the launch of our attended AI platform created specifically for contact centers, VentureBeat interviewed Laivly CEO Jeff Fettes for an exclusive feature.
“Your frontline team is dealing with your customers; they are the conduit to your customers,” Fettes said. “A good customer experience starts with a good agent experience.”
The VentureBeat article explores the growing demand for contact center software around the globe, pointing to an expected compound annual growth rate of more than 23% by 2030. With expert analysts citing an ongoing emphasis on “service delivered by human agents (not robots)” to drive positive customer outcomes, the article details how Laivly’s AI-powered platform was designed with agents in mind, first and foremost. Also cited are returns on investment and other notable gains for early adopters.
You can read the full exclusive article at VentureBeat.
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