Laivly has you covered.
Borders are opening and countries are giving travelers exciting new incentives to visit, but the world of travel and hospitality is more complex than ever. Whether it’s an airline, railway, cruise company, hotel booking platform, or car rental service, travelers expect fast, highly personalized customer service 24/7, 365 days a year. No matter your time zone or destination, Laivly has you covered.
Get ready for takeoff with powerful automation for Travel & Hospitality contact centers
Concessions & Appeasements
Drive better customer retention while minimizing costs.
Swiftly resolve complaints with tact and ease to satisfy every customer.
Email & Social Replies
Deliver the right reply and make agent life easier with AI-drafted responses.
Boost in Agent Satisfaction
Improvement in QA
Increase in CSAT
Reduction in AHT
Your customers are on the move.
Give them fast, personalized support to get them where they’re going.
Travelers need quick support when they experience issues along their journey. Create positive experiences no matter their location with on-brand AI-driven templates for email, social posts, and support tickets.
Prioritize and track guest expense requests, expedite escalations, and handle tricky in-the-moment interactions for customers on-the-go
From handling flight delays to booking a last-minute car rental, quickly surface relevant information for a detailed 360° customer view to reach resolutions faster
Augmented displays guide agents step-by-step through tricky workflows like booking reservations or applying travel promotions
Easily enforce policies for complex situations (like re-booking flights or handling lodging cancellations) and speed up the escalation process
Get guidance on brand policies and appeasement strategies that reduce the number of inaccurate credits and expenses
As the world reopens, there are more travel-related inquiries than ever. Scale your staff and get new agents up-to-speed faster than ever with guided workflows and automated approvals
Laivly improves KPIs across your entire Travel & Hospitality contact center
Accuracy of approved expenses
Increase in Productivity