Put Your Retail Business at the Forefront of Digital Transformation

Online commerce surged 49% in April 2020 and this rise of digital consumerism is here to stay. E-commerce and retail companies need to accelerate the implementation of digital transformation programs now more than ever and overhaul their customer experiences to reflect the landscape of online business today.

Automate More of Your Retail Contact Center Than You Ever Thought Possible.

Order Management

Help agents make, modify, track, or cancel orders quickly and seamlessly.

Product Information Support

Expertly answer product-related questions and deliver top-quality support.

Email & Social Replies

Deliver the right reply and make agent life easier with AI-drafted responses.

40%

Boost in Agent Satisfaction

12%

Improvement in QA

34%

Increase in CSAT

23%

Reduction in AHT

Significantly Improve Retail Contact Center KPIs with Attended AI Automation.

Week Reduction in Ramp Time

0.3%

Productivity Improvement in EPH

Improvement in EHT

Laivly powers up performance KPIs across your entire contact Center

Combining the brainpower of 18,000 agents, leaders, and dreamers from our network of contact centers with intelligent Digital Automation to completely transform the world of customer care.