Put your Retail business at the forefront of digital transformation

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Online commerce surged 49% in April 2020 and this rise of digital consumerism is here to stay. E-commerce and retail companies need to accelerate the implementation of digital transformation programs now more than ever and overhaul their customer experiences to reflect the landscape of online business today.

Automate more of your retail contact center than you ever thought possible

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Order Management

Help agents make, modify, track or cancel orders quickly and seamlessly

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Product Information Support

Expertly answer product-related questions and deliver top-quality support.

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Email & Social Replies

Deliver the right reply and make agent life easier with AI-drafted responses

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40%

Boost in Agent Satisfaction

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12%

Improvement in QA

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34%

Increase in CSAT

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23%

Reduction in AHT

Significantly improve retail contact center KPIs with attended AI automation

0

Week Reduction in Ramp Time

0.3%

Productivity improvement in EPH

0%

Improvement in EHT

Laivly powers up performance KPIs across your entire contact Center

Combining the brainpower of 18,000 agents, leaders, and dreamers from our network of contact centers with intelligent Digital Automation to completely transform the world of customer care.

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Orchestration Layer

Provide guidance & approvals for concessions & appeasements

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Smart Response

Suggest accurate, on-brand written responses

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Enforce

Ensure policy adherence by restricting certain forms and fields

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Automate

Automate tedious tasks and simplify workflows

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Guide

Provide checklists and suggest next best actions

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Inform

Gather information across all systems for a 360deg customer view

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Orchestration Layer

Provide guidance & approvals for concessions & appeasements

Image

Smart Response

Suggest accurate, on-brand written responses

Image

Enforce

Ensure policy adherence by restricting certain forms and fields

Image

Automate

Automate tedious tasks and simplify workflows

Image

Guide

Provide checklists and suggest next best actions

Image

Inform

Gather information across all systems for a 360deg customer view

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We power up the world's biggest brands

See how we boost productivity, improve QA scores, and increase speed-to-production at one of the world’s largest cosmetics companies.


Read the Case Study

We power up the world's biggest brands

See how we boost productivity, improve QA scores, and increase speed-to-production at one of the world’s largest cosmetics companies.


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