Jeff Fettes — Why Most CX AI Pilots Fail at Scale

In an interview with AI Time Journal, Laivly CEO Jeff Fettes talks about building operational clarity around enterprise AI for contact centers, the importance of continuous monitoring and improvement, and how customer expectations vary by industry and organization.

All of these issues play a part in the success of AI pilots in the CX space. As Jeff notes: “Organizations that focus on clear use cases and operational alignment are now starting to turn their pilots into real infrastructure.

Read the full article here : https://www.aitimejournal.com/jeff-fettes-why-most-cx-ai-pilots-fail-at-scale/54383/