3 Ways Attended AI Helps Contact Centers Win at WFH
Working from home brings both benefits and obstacles, with three of the biggest challenge areas for remote CX teams involving…
How to Build Customer Loyalty by Creating an Effortless Experience
Every customer service interaction has the potential to make or break brand loyalty. But good customer service is the expectation,…
How Attended AI Can Be Used to Help Improve the Customer Appeasement Process
Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes about the ways attended AI can help create a…
Six Ways Attended Automation Can Transform Your Call Center
Read an excerpt of Laivly CEO Jeff Fettes’ article for Connections Magazine, and learn about the positive impact of attended…
3 Ways to Raise Customer Satisfaction and Lower Appeasement Costs
Need help finding the balance between too much and too little spending on customer appeasement costs? Read on to manage…
Do Customers Really Prefer Self-Service Automation?
The 40-and-under crowd doesn’t like talking on the phone. It’s been memed and joked about at length, but it’s also…
Attended AI for Contact Centers: A Secret Weapon
R2-D2 had Luke Skywalker. KITT had Michael Knight. Every good robot sidekick has a human counterpart with a knack for…
2021 AI Trends
With 2020 coming to an end, reflections on the past year of tech advancements, trends, and predictions for 2021 are…
Adapting To The Digital Workforce
The future is digital, but that doesn’t mean that human workers have become obsolete. In fact, the complete opposite is…
Information Management Trends
User needs evolve quickly in the information management world, impacting how businesses make decisions every day. How can information management…