Working from home brings both benefits and obstacles, with three of the biggest challenge areas for remote CX teams involving training and coaching, agent performance, and security and risk management. Attended AI bridges the gap in these areas and optimizes the work-from-home experience.
How to Build Customer Loyalty by Creating an Effortless Experience
Every customer service interaction has the potential to make or break brand loyalty. But good customer service is the expectation, the baseline. What does it take to win a customer’s loyalty?
How Attended AI Can Be Used to Help Improve the Customer Appeasement Process
Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes about the ways attended AI can help create a smarter appeasement process.
Six Ways Attended Automation Can Transform Your Call Center
Read an excerpt of Laivly CEO Jeff Fettes’ article for Connections Magazine, and learn about the positive impact of attended automation in the contact center space.
3 Ways to Control Customer Appeasement Costs (and Build Customer Loyalty)
In virtually any industry, customer appeasement is just a cost of doing business. Offering a concession to avoid or pacify an unhappy customer pays … Read More
Do Customers Really Prefer Self-Service Automation?
The 40-and-under crowd doesn’t like talking on the phone. It’s been memed and joked about at length, but it’s also backed by data. A … Read More
Attended Automation: A Contact Center’s Secret Weapon
R2-D2 had Luke Skywalker. KITT had Michael Knight. Every good robot sidekick has a human counterpart with a knack for finding trouble—and those autonomous … Read More
2021 AI Trends
With 2020 coming to an end, reflections on the past year of tech advancements, trends, and predictions for 2021 are a hot topic. A … Read More
Adapting To The Digital Workforce
The future is digital, but that doesn’t mean that human workers have become obsolete. In fact, the complete opposite is true; there is an … Read More
Information Management Trends
User needs evolve quickly in the information management world, impacting how businesses make decisions every day. How can information management systems keep up with … Read More
- Page 1 of 2