Attended AI Is the Future of Customer Service. Here’s What That Means for Brands.
Below is an excerpt from Laivly CEO Jeff Fettes’ article for Fast Company. Visit Fast Company to read the article…
Should You Be Concerned About Sentient AI?
“The consensus in the machine learning community is that sentience is a moving goalpost,” says Laivly’s Director of Machine Learning,…
Do Customers Really Prefer Self-Service Automation?
The 40-and-under crowd doesn’t like talking on the phone. It’s been memed and joked about at length, but it’s also…
What Star Wars Teaches Us About Robot AI
In honor of today being Star Wars Day, we thought we would give a shoutout to some of our favorite…
2021 AI Trends
With 2020 coming to an end, reflections on the past year of tech advancements, trends, and predictions for 2021 are…
Optimizing SaaS with AI
Software-as-a-Service, otherwise known as SaaS, is experiencing a continuous evolution, of which Artificial Intelligence (AI) and Machine Learning (ML) play…
Intelligence Beyond The Classroom
Historically, intelligence has typically been seen as a trait that humans possess, but as technology has advanced, artificial intelligence has…
AI: A Personalized Customer Experience
For many people, hearing the words “artificial intelligence” immediately prompts thoughts of an impersonal interaction. The reality is, AI can…
AR and VR: On Your Tech Radar
When you think of augmented reality (AR) and virtual reality (VR), you might think of an improved gaming experience with…