How Legacy Systems Are Holding Your Contact Center Back—and What to Do About It.
Don’t let legacy systems hold your contact center back. Learn how (and why) to leverage AI to ease the transition…
The Changing Landscape of Email in Customer Experience
Email as a CX support channel is more cost-effective than ever, thanks to generative AI and automation. Learn more in…
Why Analyzing Agent Activity Is the Missing Puzzle Piece for Contact Centers
Most CX analytics tools only track customer data or data while using the tool. Read how comprehensive agent data provides…
3 Ways Attended AI Helps Contact Centers Win at WFH
Working from home brings both benefits and obstacles, with three of the biggest challenge areas for remote CX teams involving…
How to Build Customer Loyalty by Creating an Effortless Experience
Every customer service interaction has the potential to make or break brand loyalty. But good customer service is the expectation,…
How Attended AI Can Be Used to Help Improve the Customer Appeasement Process
Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes about the ways attended AI can help create a…
Case Study: Agent Performance & Efficiency
Laivly collaborated with one of the largest manufacturers of packaged consumer foods, equipping their agents to handle customer queries and…
Case Study: Efficiency and CSAT
Laivly worked with one of the world’s largest cosmetics companies to deliver simultaneous improvements to agent efficiency, customer satisfaction, and…
Case Study: Concession Savings
Laivly collaborated with the leading vacation rental marketplace to reduce customer appeasement costs while preserving customer satisfaction scores.…
3 Ways to Raise Customer Satisfaction and Lower Appeasement Costs
Need help finding the balance between too much and too little spending on customer appeasement costs? Read on to manage…