customer service

The hands of a customer service agent type on a laptop displaying a chat window

How Generative AI Succeeds Where Chatbots Failed

How Generative AI Succeeds Where Chatbots Failed

A man selects a five-star rating in a customer satisfaction survey

How to Build Customer Loyalty by Creating an Effortless Experience

Every customer service interaction has the potential to make or break brand loyalty. But good customer service is the expectation, the baseline. What does it take to win a customer’s loyalty?

Lowering appeasement costs without sacrificing customer care

3 Ways to Raise Customer Satisfaction and Lower Appeasement Costs

Need help finding the balance between too much and too little spending on customer appeasement costs? Read on to manage this end of customer satisfaction.

A smiling female contact center agent sits behind a computer desk

Contact Center Jobs Are Tough: Here Are Three Ways Technology Can Help

Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes, about some of the ways technology can improve the agent experience in the contact center.

A hand hovering over a stylized call button, next to a man wearing a telephone headset

Do Customers Really Prefer Self-Service Automation?

The 40-and-under crowd doesn’t like talking on the phone. It’s been memed and joked about at length, but it’s also backed by data. A

The benefits of attended AI with Laivly

Attended AI for Contact Centers: A Secret Weapon

R2-D2 had Luke Skywalker. KITT had Michael Knight. Every good robot sidekick has a human counterpart with a knack for finding trouble—and those autonomous

2021 AI Trends

With 2020 coming to an end, reflections on the past year of tech advancements, trends, and predictions for 2021 are a hot topic. A

Human-AI collaboration with Laivly

AI: A Personalized Customer Experience

For many people, hearing the words “artificial intelligence” immediately prompts thoughts of an impersonal interaction. The reality is, AI can have the exact opposite