How Generative AI Succeeds Where Chatbots FailedThe buzz about generative AI is everywhere right now. For those in the contact center space, it might sound a…
How to Build Customer Loyalty by Creating an Effortless ExperienceEvery customer service interaction has the potential to make or break brand loyalty. But good customer service is the expectation,…
3 Ways to Raise Customer Satisfaction and Lower Appeasement CostsNeed help finding the balance between too much and too little spending on customer appeasement costs? Read on to manage…
Contact Center Jobs Are Tough: Here Are Three Ways Technology Can HelpRead an excerpt from Laivly CEO Jeff Fettes’ article for Forbes, about some of the ways technology can improve the…
Do Customers Really Prefer Self-Service Automation?The 40-and-under crowd doesn’t like talking on the phone. It’s been memed and joked about at length, but it’s also…
Attended AI for Contact Centers: A Secret WeaponR2-D2 had Luke Skywalker. KITT had Michael Knight. Every good robot sidekick has a human counterpart with a knack for…
2021 AI TrendsWith 2020 coming to an end, reflections on the past year of tech advancements, trends, and predictions for 2021 are…
AI: A Personalized Customer ExperienceFor many people, hearing the words “artificial intelligence” immediately prompts thoughts of an impersonal interaction. The reality is, AI can…