With 2020 coming to an end, reflections on the past year of tech advancements, trends, and predictions for 2021 are a hot topic. A … Read More
Employee Retention with Superpunch
In the contact center industry, attrition rates of frontline agents are double, sometimes triple, that of other industries, averaging between 30% to 45%. We … Read More
AI: A Personalized Experience
For many people, hearing the words “artificial intelligence” immediately prompts thoughts of an impersonal interaction. The reality is, AI can have the exact opposite … Read More