How Generative AI Succeeds Where Chatbots Failed

The buzz about generative AI is everywhere right now. For those in the contact center space, it might sound a lot like the hype surrounding chatbots several years ago, when customer experience programs were rushing to implement the latest time- and money-saving tech. But where chatbots never truly lived up to their promise, generative AI is set to usher in a major business revolution.

2021 AI Trends

With 2020 coming to an end, reflections on the past year of tech advancements, trends, and predictions for 2021 are a hot topic. A … Read More

AI: A Personalized Experience

For many people, hearing the words “artificial intelligence” immediately prompts thoughts of an impersonal interaction. The reality is, AI can have the exact opposite … Read More