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cybersecurity
Data security and privacy conversation

Concerned about Privacy while Piloting AI in Your Contact Center? Here’s How to Keep Data Safe. 

Know what to look for in a vendor and steps you can take to mitigate security risks, then move confidently into a new AI-powered chapter of CX operations.
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A contact center agent wears a headset by a computer with a graphic overlay of a padlock

4 Data Security Measures for Your CX Tech Vendors Should Have in Place

Knowing a few security best practices to look for in a technology partner can help you make the best choice for your organization and get faster, easier buy-in from InfoSec stakeholders.To start, here are four major data security measures that indicate a tech vendor prioritizes information security.

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2021 AI Trends

With 2020 coming to an end, reflections on the past year of tech advancements, trends, and predictions for 2021 are a hot topic. A recent article from Forbes discusses key AI trends that will continue to accelerate in 2021.

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2020: AI Vision

A new decade of innovation is upon us. With 2019 winding to a close in the next few weeks, it’s time to think about what the future of technology will bring. The year 2020 will set the tone for the next decade of tech innovations, specifically in the areas of artificial intelligence and machine learning.

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Intelligence Beyond The Classroom

Historically, intelligence has typically been seen as a trait that humans possess, but as technology has advanced, artificial intelligence has also become top of mind when it comes to the concept of intelligence.

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Protecting Your Brand from Cyber Crime

Cybersecurity is a hot topic these days. We live in a digital age where customers are constantly making online purchases and inputting their private information onto the internet. It’s therefore the responsibility of companies to ensure their customers’ data remains secure and protected.

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