California Law Gives Food Delivery Customers Right to Talk to a Human

Laivly CEO Jeff Fettes was featured in Customer Experience Dive discussing California’s groundbreaking legislation requiring food delivery companies to provide human support when automation fails.

Jeff said: “The moment AI starts making customer decisions, trust becomes the product. If it’s approving refunds or handling disputes, it has to recognize edge cases, escalate when needed and explain its decisions — human in the loop or not.”

Read the article here: California law gives food delivery customers right to talk to a human