Laivly in the News

Jeff Fettes, CEO of AI-based CX provider Laivly, isn’t surprised that many enterprises rebuild part of their agent stacks every few months. He sees a similar phenomenon.

Laivly, a pioneer in applied AI for the contact center, today announced that its Sidd Duo AI-powered Agent Assist Solution is now available on Salesforce AppExchange

Laivly CEO Jeff Fettes was recently interviewed by No Jitter. Read an excerpt below.

Laivly is proud to announce that it has earned the G2 “Users Love Us” badge, recognition driven entirely by verified customer reviews.

Leading AI-powered customer experience companies partner to drive faster ROI, stronger agent retention, and simplified AI ecosystem management for enterprise contact centers

Procedureflow, a leading knowledge management software, today announced a strategic partnership with Laivly, a leader in artificial intelligence solutions for contact centers.

Laivly has been recognized as one of Canada’s Best Startup Employers 2024 by Forbes and Statista Inc., ranking second on the list of 200 companies across the country. 

Email as a CX support channel is more cost-effective than ever, thanks to generative AI and automation. Learn more in our Fast Company article!

Laivly, a market leader in generative AI and automation for contact centers, has been named a winner by the Business Intelligence Group in its Artificial Intelligence Excellence Awards program.

The buzz about generative AI is everywhere right now. For those in the contact center space, it might sound a lot like the hype surrounding chatbots several years ago, when customer experience programs were rushing to implement the latest time- and money-saving tech. But where chatbots never truly lived up to their promise, generative AI is set to usher in a major business revolution.

Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes about the ways attended AI can help create a smarter appeasement process.