Laivly in the News

In a conversation with Canadian tech leaders, Jeff highlighted an idea that’s becoming increasingly important: in the next phase of AI adoption, customers won’t just judge companies based on speed or convenience. They’ll judge how trustworthy the AI operating on their behalf really is — from transparency to explainability.

Gaining momentum in AI for CX implementations doesn’t come from long roadmaps; it comes from rhythm. That’s the core idea Laivly CEO Jeff Fettes

Today, Laivly is launching Ask Sidd, a conversational AI knowledge assistant that lives in your agent desktop and turns knowledge access from a bottleneck into a superpower.

In a Customer Experience Magazine article, Laivly CEO Jeff Fettes shares why the next era of AI in customer service isn’t about speed alone, but about trust, context, and supporting better human decision-making in high-stakes moments.

Jeff Fettes, CEO of AI-based CX provider Laivly, isn’t surprised that many enterprises rebuild part of their agent stacks every few months. He sees a similar phenomenon.

Laivly, a pioneer in applied AI for the contact center, today announced that its Sidd Duo AI-powered Agent Assist Solution is now available on Salesforce AppExchange

Laivly CEO Jeff Fettes was recently interviewed by No Jitter. Read an excerpt below.

Laivly is proud to announce that it has earned the G2 “Users Love Us” badge, recognition driven entirely by verified customer reviews.

Leading AI-powered customer experience companies partner to drive faster ROI, stronger agent retention, and simplified AI ecosystem management for enterprise contact centers

Procedureflow, a leading knowledge management software, today announced a strategic partnership with Laivly, a leader in artificial intelligence solutions for contact centers.

Laivly has been recognized as one of Canada’s Best Startup Employers 2024 by Forbes and Statista Inc., ranking second on the list of 200 companies across the country.