Events Archive

Customer Service & Experience East brings together 250+ senior executives from the world’s most recognizable brands as peers to take a collective leap forward in strategy, technology, and customer-centricity. #CSX24 is the platform to redefine strategies, embrace transformative technologies, and cultivate the customer-centric ethos needed to exceed customer expectations in 2024. Propel yourself into a future where exceptional human experiences are a daily reality.

ICMI's Contact Center Expo is back in sunny Orlando, FL, October 21 - 24! Be there as contact center industry professionals gather together—as an industry collective—to tackle the challenges and opportunities for 2024 and beyond that will enable positive growth and change in our industry and beyond. Recharge, refocus and reinvent yourself and your organization at ICMI’s Contact Center Expo!

At Customer Contact Week Las Vegas, you have more at your fingertips than anywhere else in the world. This is the annual gathering of customer contact leaders where you will find the tools, technology, and techniques to drive your business endeavors to new heights.

Navigating the Multifaceted Landscape of CX Drawing inspiration from the dynamic interplay of a river's currents, the annual Spring Symposium is a confluence of the latest trends, innovative strategies, and thought leadership in the customer experience industry. Currents & Crossroads has been meticulously designed to explore both present CX currents and upcoming crossroads.

Customer Service & Experience West brings together 250+ senior executives from the world’s most recognizable brands as peers to take a collective leap forward in strategy, technology, and customer-centricity. #CSX24 is the platform to redefine strategies, embrace transformative technologies, and cultivate the customer-centric ethos needed to exceed customer expectations in 2024. Propel yourself into a future where exceptional human experiences are a daily reality.

eTail Connect is a private, invitation-only event customized for 75 senior eCommerce and Digital Marketing leaders from top retailers and brands. Over 3 days, network and benchmark your strategies in an interactive, closed-door environment, discuss the latest trends and technologies to stay ahead of the curve, meet with handpicked solution providers who can help further your business, and hear from industry experts who provide actionable takeaways on your biggest priorities.

The leading event for contact center professionals to enhance customer engagement.

Today’s contact center is the foundation of the modern customer relationship. In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.