Events Archive

We’re thrilled to gather our esteemed global community of customer experience (CX) leaders in the vibrant city of Tucson at the exquisite JW Marriott Tucson Starr Pass Resort & Spa, conveniently located near the heart of the city’s cultural scene. Our Summit agenda is meticulously curated, and together we will converge for a dynamic experience of learning, sharing, networking, and engagement. CRS is an event that promises to ignite your passion, spark innovation, and forge lasting connections.

The CCW Executive Exchange is part of the world's largest customer contact event series. This invitation-only event is built for today's senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.

North America's Premier invitation-only community meeting for Senior Customer Experience Leaders

Designed to meet the unique needs of Customer Contact and CX leaders, CCW Austin will provide a comprehensive exploration of artificial intelligence (AI) and self-service while also examining the core topics and emerging trends defining the future of customer contact. Attendees will leave equipped with actionable playbooks and practical strategies through unparalleled industry insights, networking opportunities, and a world-class expo hall brimming with the latest customer-centric tools and technology.

Elevate Your CX Strategy at the World's #1 Customer Contact Event Series - Join world-class customer contact and CX leaders at the must-attend global event, Customer Contact Week (CCW) 2023, in Nashville from October 11-13, 2023. Get ready to elevate your customer strategy with cutting-edge content, expert insights, and innovative solutions.

Today’s contact center is the foundation of the modern customer relationship. In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.

Join us in Nashville, where we will focus our discussions on “TRANSFORMING CONNECTIONS” – with your customers, organizations, teams, and each other. This fall, September 20-22, 2023, we are headed to Nashville, TN, for Customer Response Summit (CRS). We’re excited to bring our global customer experience (CX) leader community together in the Music City, at the luxurious Grand Hyatt Nashville which is just a stone’s throw away from the downtown music scene. With an agenda built for leaders by leaders, we will be weaving together the common threads of “Transforming Connections” with our customers, teams, and each other. So make plans to join us in Nashville where CX leaders will come together to learn, share, network, and engage.”

eTail Connect is a private, invitation-only event customized for 75 senior eCommerce and Digital Marketing leaders from top retailers and brands. Over 3 days, network and benchmark your strategies in an interactive, closed-door environment, discuss the latest trends and technologies to stay ahead of the curve, meet with handpicked solution providers who can help further your business, and hear from industry experts who provide actionable takeaways on your biggest priorities.

The CCW Executive Exchange is part of the world's largest customer contact event series. This invitation-only event is built for today's senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.

NRF Nexus Where technology, marketing and digital innovators intersect. Be where the brightest retail minds spill their best-kept secrets. Senior-level expertise. Specialized content. Effortless networking. Seats are limited! Terranea Resort | July 10-12, 2023!

eTail Connect is a private, invitation-only event customized for 75 senior eCommerce and Digital Marketing leaders from top retailers and brands. Over 3 days, network and benchmark your strategies in an interactive, closed-door environment, discuss the latest trends and technologies to stay ahead of the curve, meet with handpicked solution providers who can help further your business, and hear from industry experts who provide actionable takeaways on your biggest priorities.

THE ULTIMATE EXHIBITION FOR THE CUSTOMER ENGAGEMENT INDUSTRY The Call & Contact Center Expo US is the leading customer engagement and business intelligence event.