Events Archive

For over 30 years, Enterprise Connect has been the leading conference and exhibition for enterprise communications and CX in North America. Enterprise Connect is where the enterprise IT community gathers to exchange knowledge, network with peers and experts, and explore new technologies and strategies for communications and collaboration...

Today’s contact center is the foundation of the modern customer relationship. In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.

CUSTOMER RESPONSE SUMMIT Join Us in Austin, "The Live Music Capital of the World" On March 1-3, 2023, we’re taking Customer Response Summit (CRS) to the Live Music Capital of the World, Austin, TX to explore “Creating Moments That Matter” with our global community of customer experience (CX) leaders. We’re excited to bring our CX community together at the luxurious urban resort, JW Marriott, in the heart of downtown Austin. Make plans to join us for all the CX learning, sharing, networking, and engagement that Customer Response Summit has to offer. CRS focuses on topics that matter most to our community with an agenda built “for leaders by leaders.” In Austin we will be focusing on the PASSION for Customers, POWER of Technology, and PURPOSE Driven Leadership. CRS will provide attendees with a breathtaking and interactive venue to advance the conversation on CX and customer service.

It’s Time To Reconnect, Reimagine, & Reinvent. eTail is a four-day retreat designed to help you increase the profits from your business. You get action-packed stories, disruptive strategies, strategic conversations, and connections with top minds at America’s most successful retailers. No commercials. No egos. We cut out the fluff to give you hundreds of strategic takeaways.

Customer Contact Week, the world's #1 customer contact event series, is making its debut in San Antonio, January 31 - February 1, 2023. Join us for cutting-edge content from top executives and business leaders in the customer contact and CX industry.

Retail’s Big Show is retail’s most important event. With three days of educational programming, an enormous Expo featuring the latest retail solutions, plus an Innovation Lab and Startup Zone featuring breakthrough technology, Retail’s Big Show will introduce you to the ideas, people and partners that will put you on the fast track to success.

Execs In The Know is a global community of customer experience (CX) leaders focused on providing excellence in customer service and support. This event is designed for corporate brand leaders responsible for the customer experience strategy and operations within their organizations. CRS focuses on topics that matter most to our community with an agenda built “for leaders by leaders.”

Customer Contact Week (CCW) is the world’s largest customer contact event series and where customer experience leaders turn to learn about the latest trends and innovations in call centers.

Digital Travel is the premier interactive conference for travel executives who are looking to re-imagine the customer journey. Join the top minds from hotels, OTAs, airlines, transportation companies, and everything in-between, to share practical insight on how to enhance personalization and improve their online strategies for better cross-channel experiences.

From retail, finance, healthcare, hospitality and B2B – NGCX is where world class customer experience innovators meet.

Customer Contact Week (CCW) is the world’s largest customer contact event series and where customer experience leaders turn to learn about the latest trends and innovations in call centers.

Join the largest group of contact center professionals and industry experts in New England for a full day of learning and networking.