From retail, finance, healthcare, hospitality and B2B – NGCX is where world class customer experience innovators meet.

Customer Contact Week (CCW) is the world’s largest customer contact event series and where customer experience leaders turn to learn about the latest trends and innovations in call centers.

Join the largest group of contact center professionals and industry experts in New England for a full day of learning and networking.

The Invite-Only Forum for Senior eCommerce and Digital Marketing Leaders from Retailers & Brands.

SOCAP’s Spring Symposium: Discovering New Pathways is the event to join hundreds of other CX experts as we share stories and learn from each other about the latest advancements and trends in the customer experience industry. The focus of our event is people, processes & data management and how each is affected by the application of new CX technology.

Execs In The Know is a global community of customer experience (CX) leaders focused on providing excellence in customer service and support. This event is designed for corporate brand leaders responsible for the customer experience strategy and operations within their organizations. CRS focuses on topics that matter most to our community with an agenda built “for leaders by leaders.”

Learn everything you need to know about your customers within seconds—even if their data lives across multiple systems. Get all relevant information (like addresses or order history) so agents can provide customers with the best possible experience from the moment they answer a call.