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Automation
CCW Vegas 2024: Addressing the AI-lephant in the Contact CenterÂ
CCW Vegas 2024: Addressing the AI-lephant in the Contact CenterÂ
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Beyond Productivity: Using AI and Automation to Create Better Customer Experiences
When you think beyond productivity, you can create truly valuable customer experiences that many brands don’t — or can’t — even consider.
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Ready, Set, Leap! How to Overcome the Barriers Preventing Your Contact Center from Adopting AI and Automation
These smart strategies for breaking through the barriers to AI and automation adoption in your contact center can help get buy-in from stakeholders.
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The Changing Landscape of Email in Customer Experience
Email as a CX support channel is more cost-effective than ever, thanks to generative AI and automation. Learn more in our Fast Company article!
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Why Analyzing Agent Activity Is the Missing Puzzle Piece for Contact Centers
Most CX analytics tools only track customer data or data while using the tool. Read how comprehensive agent data provides the missing link for contact centers.
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3 Ways Attended AI Helps Contact Centers Win at WFH
Working from home brings both benefits and obstacles, with three of the biggest challenge areas for remote CX teams involving training and coaching, agent performance, and security and risk management. Attended AI bridges the gap in these areas and optimizes the work-from-home experience.
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How to Build Customer Loyalty by Creating an Effortless Experience
Every customer service interaction has the potential to make or break brand loyalty. But good customer service is the expectation, the baseline. What does it take to win a customer’s loyalty?
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How Attended AI Can Be Used to Help Improve the Customer Appeasement Process
Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes about the ways attended AI can help create a smarter appeasement process.
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Six Ways Attended Automation Can Transform Your Call Center
Read an excerpt of Laivly CEO Jeff Fettes’ article for Connections Magazine, and learn about the positive impact of attended automation in the contact center space.
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3 Ways to Raise Customer Satisfaction and Lower Appeasement Costs
Need help finding the balance between too much and too little spending on customer appeasement costs? Read on to manage this end of customer satisfaction.
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Do Customers Really Prefer Self-Service Automation?
The 40-and-under crowd doesn’t like talking on the phone. It’s been memed and joked about at length, but it’s also backed by data. A
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Attended AI for Contact Centers: A Secret Weapon
R2-D2 had Luke Skywalker. KITT had Michael Knight. Every good robot sidekick has a human counterpart with a knack for finding trouble—and those autonomous
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Laivly’s agentic AI solutions level up CX in any vertical.
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