Customer Experience

CCW Vegas 2024: Addressing the AI-lephant in the Contact Center

Customer Contact Week (CCW) in Las Vegas was a convergence of minds shaping the future of customer service through AI innovation. Here are our key takeaways.

Beyond Productivity: Using AI and Automation to Create Better Customer Experiences

How Legacy Systems Are Holding Your Contact Center Back—and What to Do About It.

A woman holding a laptop computer sits in a chair

The Changing Landscape of Email in Customer Experience

Customer service agent analytics displaying on a computer

Why Analyzing Agent Activity Is the Missing Puzzle Piece for Contact Centers

A WFH contact center agent types on a computer keyboard

3 Ways Attended AI Helps Contact Centers Win at WFH

A man selects a five-star rating in a customer satisfaction survey

How to Build Customer Loyalty by Creating an Effortless Experience

A smiling woman holds a phone with a five-star rating in a text bubble

How Attended AI Can Be Used to Help Improve the Customer Appeasement Process

Lowering appeasement costs without sacrificing customer care

3 Ways to Raise Customer Satisfaction and Lower Appeasement Costs

A headset sits on an open laptop resting on an office table

Attended AI Is the Future of Customer Service. Here’s What That Means for Brands.

Should You Be Concerned About Sentient AI?

A hand hovering over a stylized call button, next to a man wearing a telephone headset

Do Customers Really Prefer Self-Service Automation?

Discover How Much More You Can Do with Laivly.

Talk to our team today about how Laivly can help evolve your contact center with generative AI and automation. Our Sidd platform is ready to guide you into the future of CX.