6 Stats Hint at Positive ROI for Gen AI

August 31, 2026

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Measuring the return on AI in the contact center is hard. Costs span licensing, governance, training, and monitoring, and benefits show up across cost savings, productivity, and revenue. No Jitter pulled together six data points suggesting gen AI is starting to deliver on its ROI promises, with Laivly’s 2026 AI Deployment Index among them.

The Index found that 65% of companies consider their most recent AI initiative to transform CX a success. CX and contact center AI is also rising on the priority list: 55% of leaders rank it among their company’s top three AI investments, and 30% rank it first. Among organizations reporting successful deployments, 50% name one success factor in particular: choosing use cases that deliver measurable ROI within the first 90 days.

Read the full No Jitter article: https://www.nojitter.com/ai-automation/6-stats-hint-at-positive-roi-for-gen-ai

Download Laivly’s 2026 AI Deployment Index: https://laivly.com/download/ai-deployment-index-2026

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