July 7, 2026
Featured
Laivly’s 2026 AI Deployment Index is cited in a new No Jitter article rounding up data that suggests AI is accelerating a decline in human CX agent employment. Senior editor Matt Vartabedian pulls together seven stats from Omdia, Verint, Gartner, Forrester, and Laivly pointing to rising agent stress, attrition, and shrinking headcount across the contact center industry.
Among the findings cited, Laivly’s study shows 36% of companies saw agent turnover increase over the past year, 78% expect to save money through agent headcount reduction, and 44% plan to reduce agent headcount within the next 12 months.
Read the full No Jitter article: https://www.nojitter.com/contact-centers/7-stats-suggest-decline-in-human-cx-agent-employment
Get the full 2026 AI Deployment Index: https://laivly.com/download/ai-deployment-index-2026/
