Case Study: Agent Speed-to-Production

Decreasing Necessary New Hire Training Time for Faster Ramp

We collaborated with America’s leading beauty retailer to prepare them for their busy holiday ramp season. The company’s agents support multiple brands and products, meaning lengthy training times and costly inefficiencies from inexperienced agents.

Laivly helped new agents achieve faster speed-to-production while handling an increased volume of customer inquiries during a hectic Q4:

  • 30% improvement in email handle time
  • 62% reduction in ramp time
  • 16% improvement in CSAT scores
  • 100% adoption rate among agents

Download the case study to read how Laivly helped new agents reach expected performance levels five weeks faster than those new hires not using Laivly.