Don’t let legacy systems hold your contact center back. Learn how (and why) to leverage AI to ease the transition and close technology gaps.

In customer service, the integration of cobot technology is akin to the leap from static, inflexible systems to more adaptive, responsive solutions.

Laivly has been recognized as one of Canada’s Best Startup Employers 2024 by Forbes and Statista Inc., ranking second on the list of 200 companies across the country. 

Laivly, a market leader in generative AI and automation for contact centers, has been named a winner by the Business Intelligence Group in its Artificial Intelligence Excellence Awards program.

The buzz about generative AI is everywhere right now. For those in the contact center space, it might sound a lot like the hype surrounding chatbots several years ago, when customer experience programs were rushing to implement the latest time- and money-saving tech. But where chatbots never truly lived up to their promise, generative AI is set to usher in a major business revolution.

Working from home brings both benefits and obstacles, with three of the biggest challenge areas for remote CX teams involving training and coaching, agent performance, and security and risk management. Attended AI bridges the gap in these areas and optimizes the work-from-home experience.

Every customer service interaction has the potential to make or break brand loyalty. But good customer service is the expectation, the baseline. What does it take to win a customer’s loyalty?

Laivly, a market leader in artificial intelligence and automation for contact centers, has won the Artificial Intelligence Excellence Award at the 9th Edition BPO Innovation Summit & Awards 2022 presented by UBS Forums. The Artificial Intelligence Excellence Award recognizes organizations that apply AI solutions in the workplace to solve real-life challenges.

Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes, about some of the ways technology can improve the agent experience in the contact center.

As Laivly officially announced the launch of our attended AI platform created specifically for contact centers, VentureBeat interviewed Laivly CEO Jeff Fettes for an exclusive feature.

Real-time AI platform proven to increase ROI, drive better customer experience, generate greater productivity and higher job satisfaction for call center agents; Laivly also integrates seamlessly across the entire tech stack without the use of backend APIs