Laivly Wins Business Intelligence Group Artificial Intelligence Excellence Award for Its Generative AI and Automation Solutions
Laivly, a market leader in generative AI and automation for contact centers, has been named a winner by the Business…
How Generative AI Succeeds Where Chatbots Failed
The buzz about generative AI is everywhere right now. For those in the contact center space, it might sound a…
3 Ways Attended AI Helps Contact Centers Win at WFH
Working from home brings both benefits and obstacles, with three of the biggest challenge areas for remote CX teams involving…
How to Build Customer Loyalty by Creating an Effortless Experience
Every customer service interaction has the potential to make or break brand loyalty. But good customer service is the expectation,…
Laivly wins Artificial Intelligence Excellence Award at the BPO Innovation Summit 2022
Laivly, a market leader in artificial intelligence and automation for contact centers, has won the Artificial Intelligence Excellence Award at…
Contact Center Jobs Are Tough: Here Are Three Ways Technology Can Help
Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes, about some of the ways technology can improve the…
Laivly Launch Covered in VentureBeat Exclusive
As Laivly officially announced the launch of our attended AI platform created specifically for contact centers, VentureBeat interviewed Laivly CEO…
Laivly Launches Attended AI Platform to Modernize Call Centers at Scale
Real-time AI platform proven to increase ROI, drive better customer experience, generate greater productivity and higher job satisfaction for call…
Attended AI Is the Future of Customer Service. Here’s What That Means for Brands.
Below is an excerpt from Laivly CEO Jeff Fettes’ article for Fast Company. Visit Fast Company to read the article…
What Star Wars Teaches Us About Robot AI
In honor of today being Star Wars Day, we thought we would give a shoutout to some of our favorite…