Concerned about Privacy while Piloting AI in Your Contact Center? Here’s How to Keep Data Safe. Know what to look for in a vendor and steps you can take to mitigate security risks, then move confidently…
How Legacy Systems Are Holding Your Contact Center Back—and What to Do About It. Don’t let legacy systems hold your contact center back. Learn how (and why) to leverage AI to ease the transition…
From KITT to Cobots: Driving the Future of Customer ExperienceIn customer service, the integration of cobot technology is akin to the leap from static, inflexible systems to more adaptive,…
Forbes Names Laivly as One of Canada’s Best Startup Employers 2024 Laivly has been recognized as one of Canada’s Best Startup Employers 2024 by Forbes and Statista Inc., ranking second on…
Laivly Wins Business Intelligence Group Artificial Intelligence Excellence Award for Its Generative AI and Automation SolutionsLaivly, a market leader in generative AI and automation for contact centers, has been named a winner by the Business…
How Generative AI Succeeds Where Chatbots FailedThe buzz about generative AI is everywhere right now. For those in the contact center space, it might sound a…
3 Ways Attended AI Helps Contact Centers Win at WFHWorking from home brings both benefits and obstacles, with three of the biggest challenge areas for remote CX teams involving…
How to Build Customer Loyalty by Creating an Effortless ExperienceEvery customer service interaction has the potential to make or break brand loyalty. But good customer service is the expectation,…
Laivly wins Artificial Intelligence Excellence Award at the BPO Innovation Summit 2022Laivly, a market leader in artificial intelligence and automation for contact centers, has won the Artificial Intelligence Excellence Award at…
Contact Center Jobs Are Tough: Here Are Three Ways Technology Can HelpRead an excerpt from Laivly CEO Jeff Fettes’ article for Forbes, about some of the ways technology can improve the…