Laivly, a market leader in artificial intelligence and automation for contact centers, has won the Artificial Intelligence Excellence Award at the 9th Edition BPO Innovation Summit & Awards 2022 presented by UBS Forums. The Artificial Intelligence Excellence Award recognizes organizations that apply AI solutions in the workplace to solve real-life challenges.
Contact Center Jobs Are Tough: Here Are Three Ways Technology Can Help
Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes, about some of the ways technology can improve the agent experience in the contact center.
Laivly Launch Covered in VentureBeat Exclusive
As Laivly officially announced the launch of our attended AI platform created specifically for contact centers, VentureBeat interviewed Laivly CEO Jeff Fettes for an exclusive feature.
Laivly Launches Attended AI Platform to Modernize Call Centers at Scale
Real-time AI platform proven to increase ROI, drive better customer experience, generate greater productivity and higher job satisfaction for call center agents; Laivly also … Read More
Attended AI Is the Future of Customer Service. Here’s What That Means for Brands.
Below is an excerpt from Laivly CEO Jeff Fettes’ article for Fast Company. Visit Fast Company to read the article in full and learn four things brands can expect as attended AI continues to gain popularity in contact centers around the world.
What Star Wars Teaches Us About Robot AI
In honor of today being Star Wars Day, we thought we would give a shoutout to some of our favorite AI droids. Those intelligent … Read More
Diversity in Tech
It’s no secret that the tech industry is predominantly male dominated, and has been for a long time. As we enter a new decade … Read More
We put the “AI” in Prairie
Laivly’s Josh McPhail and Jordan Cole showed off their superpowers at the recent Prairie Dev Con held in Winnipeg on June 4 & 5, … Read More
Happy First Birthday to Laivly
We’re celebrating our first birthday! Over the past year, we’ve been creating unique customer service solutions that pair humans with artificial intelligence, machine learning, … Read More
24-7 Intouch Introduces New AI Technology Division, Laivly
WINNIPEG, MB, Wednesday, May 2, 2018 – 24-7 Intouch, a global customer service solutions provider, has announced a new technology division called Laivly. Laivly is dedicated … Read More