In the contact center industry, attrition rates of frontline agents are double, sometimes triple, that of other industries, averaging between 30% to 45%. We … Read More
What Star Wars
Teaches Us
About Robot AI
In honor of today being Star Wars Day, we thought we would give a shoutout to some of our favorite AI droids and remind … Read More
Diversity in Tech
It’s no secret that the tech industry is predominantly male dominated, and has been for a long time. As we enter a new decade … Read More
We put the “AI” in Prairie
Laivly’s Josh McPhail and Jordan Cole showed off their superpowers at the recent Prairie Dev Con held in Winnipeg on June 4 & 5, … Read More
Happy First Birthday to Laivly
We’re celebrating our first birthday! Over the past year, we’ve been creating unique customer service solutions that pair humans with artificial intelligence, machine learning, … Read More
24-7 Intouch Introduces New AI Technology Division, Laivly
WINNIPEG, MB, Wednesday, May 2, 2018 – 24-7 Intouch, a global customer service solutions provider, has announced a new technology division called Laivly. Laivly is dedicated … Read More