Technology

Concerned about Privacy while Piloting AI in Your Contact Center? Here’s How to Keep Data Safe.

Know what to look for in a vendor and steps you can take to mitigate security risks, then move confidently into a new AI-powered chapter of CX operations.

How Legacy Systems Are Holding Your Contact Center Back—and What to Do About It.

Customer service agent analytics displaying on a computer

Why Analyzing Agent Activity Is the Missing Puzzle Piece for Contact Centers

Laivly Wins Business Intelligence Group Artificial Intelligence Excellence Award for Its Generative AI and Automation Solutions

A WFH contact center agent types on a computer keyboard

3 Ways Attended AI Helps Contact Centers Win at WFH

A smiling female contact center agent sits behind a computer desk

Contact Center Jobs Are Tough: Here Are Three Ways Technology Can Help

Should You Be Concerned About Sentient AI?

What Star Wars Teaches Us About Robot AI

Data Protection In The Technology World

Explainable AI

Avoiding AI Bias

The Rise of Robots

Discover How Much More You Can Do with Laivly.

Talk to our team today about how Laivly can help evolve your contact center with generative AI and automation and guide you into the future of CX.