3 Ways Attended AI Helps Contact Centers Win at WFH

Working from home brings both benefits and obstacles, with three of the biggest challenge areas for remote CX teams involving training and coaching, agent performance, and security and risk management. Attended AI bridges the gap in these areas and optimizes the work-from-home experience.

Should You Be Concerned About Sentient AI?

“The consensus in the machine learning community is that sentience is a moving goalpost,” says Laivly’s Director of Machine Learning, Jonathan Rioux. “AI merely emulates text of greater sensitivity.” In other words, the machine is getting better at mimicking humans, but it still requires the input of humans. And that keeps changing the definition of what it means for a computer to pass as a human.

Explainable AI

Our recent blog post discussing tech trend predictions for 2020 identified Explainable AI as an important focus for the upcoming year. But why is … Read More

Avoiding AI Bias

Can artificial intelligence show bias? As much as we’d like to believe that bias is a thing of the past, both humans and artificial … Read More

The Rise of Robots

Robots are on the rise in 2020, but not just any kind of robots. This year, over half of the 1 million expected robots … Read More

Information Management Trends

User needs evolve quickly in the information management world, impacting how businesses make decisions every day. How can information management systems keep up with … Read More

Diversity in Tech

It’s no secret that the tech industry is predominantly male dominated, and has been for a long time. As we enter a new decade … Read More