Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes, about some of the ways technology can improve the agent experience in the contact center.
“The consensus in the machine learning community is that sentience is a moving goalpost,” says Laivly’s Director of Machine Learning, Jonathan Rioux. “AI merely emulates text of greater sensitivity.” In other words, the machine is getting better at mimicking humans, but it still requires the input of humans. And that keeps changing the definition of what it means for a computer to pass as a human.
In honor of today being Star Wars Day, we thought we would give a shoutout to some of our favorite AI droids. Those intelligent … Read More
Thirty years ago, the concept of a Data Protection Officer role was unheard of for most companies. Fast forward to the year 2020, with … Read More
Our recent blog post discussing tech trend predictions for 2020 identified Explainable AI as an important focus for the upcoming year. But why is … Read More
Can artificial intelligence show bias? As much as we’d like to believe that bias is a thing of the past, both humans and artificial … Read More
Robots are on the rise in 2020, but not just any kind of robots. This year, over half of the 1 million expected robots … Read More
User needs evolve quickly in the information management world, impacting how businesses make decisions every day. How can information management systems keep up with … Read More
It’s no secret that the tech industry is predominantly male dominated, and has been for a long time. As we enter a new decade … Read More
For many people, hearing the words “artificial intelligence” immediately prompts thoughts of an impersonal interaction. The reality is, AI can have the exact opposite … Read More
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