Technology

Why Analyzing Agent Activity Is the Missing Puzzle Piece for Contact Centers

Most CX analytics tools only track customer data or data while using the tool. Read how comprehensive agent data provides…

Laivly Wins Business Intelligence Group Artificial Intelligence Excellence Award for Its Generative AI and Automation Solutions

Laivly, a market leader in generative AI and automation for contact centers, has been named a winner by the Business…

3 Ways Attended AI Helps Contact Centers Win at WFH

Working from home brings both benefits and obstacles, with three of the biggest challenge areas for remote CX teams involving…

Contact Center Jobs Are Tough: Here Are Three Ways Technology Can Help

Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes, about some of the ways technology can improve the…

Should You Be Concerned About Sentient AI?

“The consensus in the machine learning community is that sentience is a moving goalpost,” says Laivly’s Director of Machine Learning,…

What Star Wars Teaches Us About Robot AI

In honor of today being Star Wars Day, we thought we would give a shoutout to some of our favorite…

Data Protection In The Technology World

Thirty years ago, the concept of a Data Protection Officer role was unheard of for most companies. Fast forward to…

Explainable AI

Our recent blog post discussing tech trend predictions for 2020 identified Explainable AI as an important focus for the upcoming…

Avoiding AI Bias

Can artificial intelligence show bias? As much as we’d like to believe that bias is a thing of the past,…

The Rise of Robots

Robots are on the rise in 2020, but not just any kind of robots. This year, over half of the…