Working from home brings both benefits and obstacles, with three of the biggest challenge areas for remote CX teams involving training and coaching, agent performance, and security and risk management. Attended AI bridges the gap in these areas and optimizes the work-from-home experience.
Contact Center Jobs Are Tough: Here Are Three Ways Technology Can Help
Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes, about some of the ways technology can improve the agent experience in the contact center.
Should You Be Concerned About Sentient AI?
“The consensus in the machine learning community is that sentience is a moving goalpost,” says Laivly’s Director of Machine Learning, Jonathan Rioux. “AI merely emulates text of greater sensitivity.” In other words, the machine is getting better at mimicking humans, but it still requires the input of humans. And that keeps changing the definition of what it means for a computer to pass as a human.
What Star Wars Teaches Us About Robot AI
In honor of today being Star Wars Day, we thought we would give a shoutout to some of our favorite AI droids. Those intelligent … Read More
Data Protection In The Technology World
Thirty years ago, the concept of a Data Protection Officer role was unheard of for most companies. Fast forward to the year 2020, with … Read More
Our recent blog post discussing tech trend predictions for 2020 identified Explainable AI as an important focus for the upcoming year. But why is … Read More
Avoiding AI Bias
Can artificial intelligence show bias? As much as we’d like to believe that bias is a thing of the past, both humans and artificial … Read More
The Rise of Robots
Robots are on the rise in 2020, but not just any kind of robots. This year, over half of the 1 million expected robots … Read More
Information Management Trends
User needs evolve quickly in the information management world, impacting how businesses make decisions every day. How can information management systems keep up with … Read More
Diversity in Tech
It’s no secret that the tech industry is predominantly male dominated, and has been for a long time. As we enter a new decade … Read More
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