About Us

We are the technology behind the world's biggest brands. As a division of 24-7 Intouch that specializes in emerging technology, our team of data scientists, developers, and researchers are dedicated to creating unique solutions that pair human customer service with artificial intelligence, machine learning, robotic process automation, and bot technology.

Laivly is redefining the way we work in our environment. Our team builds unique solutions for our internal and client partner challenges. In other words, we are building the future of customer care.

Our suite of proprietary software and app technologies include an agent-assist tool, a workforce management app, and performance management chatbots.

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We empower human potential with AI and Machine Learning to enhance quality, empathy, and productivity in measurable ways for the benefit of the brands and consumers we serve.

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We believe in partnering smart technology with friendly humans to maximize the potential of customer service interactions. 


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An AI tool that lives on the desktop, empowering agents to create amazing customer experiences

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Our employee engagement app that streamlines scheduling, communications and performance feedback

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An interactive chatbot that converses with leaders in real-time to help manage teams more efficiently

Magnum KPI
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A centralized reporting platform that delivers customized reports based on your program goals