Let's Talk About CX

Technology is completely changing the way we work. From process automation to artificial intelligence assistants, the reality of the business world looks very different than it did 20 years ago.

When you think of augmented reality (AR) and virtual reality (VR), you might think of an improved gaming experience with special consoles and headsets.

Embracing change is part of the technology era we now live in. Tech solutions, such as artificial intelligence (AI) and intelligent automation (IA), are changing the way businesses function. However, implementing these solutions is not easy, and scaling them across your organization can be challenging.

A few weeks ago, we posted a blog about the importance of cybersecurity and protecting customer data from being breached. But how can a company protect their customer data if they aren’t sure where it lives?

Have you ever used a maps app that helped you determine the fastest route based on current traffic? Or perhaps you’ve asked something to Siri, Alexa, or Google when you didn’t feel like manually looking it up?

Artificial Intelligence (AI) is a part of the business world today, whether companies accept it or not. In fact, AI is transforming industry practices and changing the competitive landscape for businesses.

Today’s consumers expect fast, convenient, and efficient customer service. With the help of Artificial Intelligence (AI)  and Machine Learning (ML) technology, this expectation can become a reality.

Cybersecurity is a hot topic these days. We live in a digital age where customers are constantly making online purchases and inputting their private information onto the internet. It’s therefore the responsibility of companies to ensure their customers’ data remains secure and protected.

Automation allows for greater efficiency and productivity for repetitive tasks, saving workers time and energy.

Laivly’s Josh McPhail and Jordan Cole showed off their superpowers at the recent Prairie Dev Con held in Winnipeg on June 4 & 5, 2019.

Over the past year, we’ve been creating unique customer service solutions that pair humans with artificial intelligence, machine learning, robotic process automation, and bot technology. In other words, we’ve been busy building the future of customer care.