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A smiling female contact center agent sits behind a computer desk

Contact Center Jobs Are Tough: Here Are Three Ways Technology Can Help

Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes, about some of the ways technology can improve the agent experience in the contact center.

Four contact center agents in a row wearing headsets

Laivly Launch Covered in VentureBeat Exclusive

As Laivly officially announced the launch of our attended AI platform created specifically for contact centers, VentureBeat interviewed Laivly CEO Jeff Fettes for an exclusive feature.

Laivly Launches Attended AI Platform to Modernize Call Centers at Scale

Real-time AI platform proven to increase ROI, drive better customer experience, generate greater productivity and higher job satisfaction for call center agents; Laivly also integrates seamlessly across the entire tech stack without the use of backend APIs

A headset sits on an open laptop resting on an office table

Attended AI Is the Future of Customer Service. Here’s What That Means for Brands.

Below is an excerpt from Laivly CEO Jeff Fettes’ article for Fast Company. Visit Fast Company to read the article in full and learn four things brands can expect as attended AI continues to gain popularity in contact centers around the world.