Laivly wins Artificial Intelligence Excellence Award at the BPO Innovation Summit

Laivly, a market leader in artificial intelligence and automation for contact centers, has won the Artificial Intelligence Excellence Award at the 9th Edition BPO Innovation Summit & Awards 2022 presented by UBS Forums. The Artificial Intelligence Excellence Award recognizes organizations that apply AI solutions in the workplace to solve real-life challenges.

Should You Be Concerned About Sentient AI?

“The consensus in the machine learning community is that sentience is a moving goalpost,” says Laivly’s Director of Machine Learning, Jonathan Rioux. “AI merely emulates text of greater sensitivity.” In other words, the machine is getting better at mimicking humans, but it still requires the input of humans. And that keeps changing the definition of what it means for a computer to pass as a human.

2021 AI Trends

With 2020 coming to an end, reflections on the past year of tech advancements, trends, and predictions for 2021 are a hot topic. A … Read More

Explainable AI

Our recent blog post discussing tech trend predictions for 2020 identified Explainable AI as an important focus for the upcoming year. But why is … Read More

Avoiding AI Bias

Can artificial intelligence show bias? As much as we’d like to believe that bias is a thing of the past, both humans and artificial … Read More

2020: AI Vision

A new decade of innovation is upon us. With 2019 winding to a close in the next few weeks, it’s time to think about … Read More