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Artificial Intelligence

Strategic Planning with Artificial Intelligence

Strategic Planning with Artificial Intelligence

Strategic Planning with Artificial Intelligence
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Laivly Press Release

Laivly Wins Business Intelligence Group Artificial Intelligence Excellence Award for Its Generative AI and Automation Solutions

Laivly, a market leader in generative AI and automation for contact centers, has been named a winner by the Business Intelligence Group in its Artificial Intelligence Excellence Awards program.
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Laivly Press Release

Laivly wins Artificial Intelligence Excellence Award at the BPO Innovation Summit 2022

Laivly, a market leader in artificial intelligence and automation for contact centers, has won the Artificial Intelligence Excellence Award at the 9th Edition BPO Innovation Summit & Awards 2022 presented by UBS Forums. The Artificial Intelligence Excellence Award recognizes organizations that apply AI solutions in the workplace to solve real-life challenges.
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Attended AI Is the Future of Customer Service. Here’s What That Means for Brands.

Below is an excerpt from Laivly CEO Jeff Fettes’ article for Fast Company. Visit Fast Company to read the article in full and learn four things brands can expect as attended AI continues to gain popularity in contact centers around the world.
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Call center agent

Should You Be Concerned About Sentient AI?

“The consensus in the machine learning community is that sentience is a moving goalpost,” says Laivly’s Director of Machine Learning, Jonathan Rioux. “AI merely emulates text of greater sensitivity.” In other words, the machine is getting better at mimicking humans, but it still requires the input of humans. And that keeps changing the definition of what it means for a computer to pass as a human.
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What Star Wars Teaches Us About Robot AI

In honor of today being Star Wars Day, we thought we would give a shoutout to some of our favorite AI droids. Those intelligent
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2021 AI Trends

With 2020 coming to an end, reflections on the past year of tech advancements, trends, and predictions for 2021 are a hot topic. A
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Artificial Intelligence in the Remote Workforce

2020 has been a year of changes and adjustments, one of which has been the shift towards temporary or permanent remote workforces for organizations
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Adapting To The Digital Workforce

The future is digital, but that doesn’t mean that human workers have become obsolete. In fact, the complete opposite is true; there is an
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Explainable AI

Our recent blog post discussing tech trend predictions for 2020 identified Explainable AI as an important focus for the upcoming year. But why is
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Avoiding AI Bias

Can artificial intelligence show bias? As much as we’d like to believe that bias is a thing of the past, both humans and artificial
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2020: AI Vision

A new decade of innovation is upon us. With 2019 winding to a close in the next few weeks, it’s time to think about
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