7013:full

In a conversation with Canadian tech leaders, Jeff highlighted an idea that’s becoming increasingly important: in the next phase of AI adoption, customers won’t just judge companies based on speed or convenience. They’ll judge how trustworthy the AI operating on their behalf really is — from transparency to explainability.

Gaining momentum in AI for CX implementations doesn’t come from long roadmaps; it comes from rhythm. That’s the core idea Laivly CEO Jeff Fettes

In a Customer Experience Magazine article, Laivly CEO Jeff Fettes shares why the next era of AI in customer service isn’t about speed alone, but about trust, context, and supporting better human decision-making in high-stakes moments.

Jeff Fettes, CEO of AI-based CX provider Laivly, isn’t surprised that many enterprises rebuild part of their agent stacks every few months. He sees a similar phenomenon.

Laivly CEO Jeff Fettes was recently interviewed by No Jitter. Read an excerpt below.

Email as a CX support channel is more cost-effective than ever, thanks to generative AI and automation. Learn more in our Fast Company article!

The buzz about generative AI is everywhere right now. For those in the contact center space, it might sound a lot like the hype surrounding chatbots several years ago, when customer experience programs were rushing to implement the latest time- and money-saving tech. But where chatbots never truly lived up to their promise, generative AI is set to usher in a major business revolution.

Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes about the ways attended AI can help create a smarter appeasement process.

Read an excerpt of Laivly CEO Jeff Fettes’ article for Connections Magazine, and learn about the positive impact of attended automation in the contact center space.

Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes, about some of the ways technology can improve the agent experience in the contact center.

As Laivly officially announced the launch of our attended AI platform created specifically for contact centers, VentureBeat interviewed Laivly CEO Jeff Fettes for an exclusive feature.