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Even When Automated, CX Requires a Human Touch

Laivly CEO Jeff Fettes was recently interviewed by No Jitter. Read an excerpt below.

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The Changing Landscape of Email in Customer Experience

Email as a CX support channel is more cost-effective than ever, thanks to generative AI and automation. Learn more in our Fast Company article!

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How Generative AI Succeeds Where Chatbots Failed

The buzz about generative AI is everywhere right now. For those in the contact center space, it might sound a lot like the hype surrounding chatbots several years ago, when customer experience programs were rushing to implement the latest time- and money-saving tech. But where chatbots never truly lived up to their promise, generative AI is set to usher in a major business revolution.

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How Attended AI Can Be Used to Help Improve the Customer Appeasement Process

Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes about the ways attended AI can help create a smarter appeasement process.

A smiling male contact center agent leans against a desk

Six Ways Attended Automation Can Transform Your Call Center

Read an excerpt of Laivly CEO Jeff Fettes’ article for Connections Magazine, and learn about the positive impact of attended automation in the contact center space.

A smiling female contact center agent sits behind a computer desk

Contact Center Jobs Are Tough: Here Are Three Ways Technology Can Help

Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes, about some of the ways technology can improve the agent experience in the contact center.

Four contact center agents in a row wearing headsets

Laivly Launch Covered in VentureBeat Exclusive

As Laivly officially announced the launch of our attended AI platform created specifically for contact centers, VentureBeat interviewed Laivly CEO Jeff Fettes for an exclusive feature.

Laivly Launches Attended AI Platform to Modernize Call Centers at Scale

Real-time AI platform proven to increase ROI, drive better customer experience, generate greater productivity and higher job satisfaction for call center agents; Laivly also integrates seamlessly across the entire tech stack without the use of backend APIs

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Attended AI Is the Future of Customer Service. Here’s What That Means for Brands.

Below is an excerpt from Laivly CEO Jeff Fettes’ article for Fast Company. Visit Fast Company to read the article in full and learn four things brands can expect as attended AI continues to gain popularity in contact centers around the world.