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Laivly wins Artificial Intelligence Excellence Award at the BPO Innovation Summit 2022

Laivly, a market leader in artificial intelligence and automation for contact centers, has won the Artificial Intelligence Excellence Award at the 9th Edition BPO Innovation Summit & Awards 2022 presented by UBS Forums. The Artificial Intelligence Excellence Award recognizes organizations that apply AI solutions in the workplace to solve real-life challenges.

A smiling male contact center agent leans against a desk

Laivly wins Artificial Intelligence Excellence Award at the BPO Innovation Summit 2022

Read an excerpt of Laivly CEO Jeff Fettes’ article for Connections Magazine, and learn about the positive impact of attended automation in the contact center space.

A smiling female contact center agent sits behind a computer desk

Laivly wins Artificial Intelligence Excellence Award at the BPO Innovation Summit 2022

Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes, about some of the ways technology can improve the agent experience in the contact center.

Four contact center agents in a row wearing headsets

Laivly wins Artificial Intelligence Excellence Award at the BPO Innovation Summit 2022

As Laivly officially announced the launch of our attended AI platform created specifically for contact centers, VentureBeat interviewed Laivly CEO Jeff Fettes for an exclusive feature.

Laivly wins Artificial Intelligence Excellence Award at the BPO Innovation Summit 2022

Real-time AI platform proven to increase ROI, drive better customer experience, generate greater productivity and higher job satisfaction for call center agents; Laivly also integrates seamlessly across the entire tech stack without the use of backend APIs

A headset sits on an open laptop resting on an office table

Laivly wins Artificial Intelligence Excellence Award at the BPO Innovation Summit 2022

Below is an excerpt from Laivly CEO Jeff Fettes’ article for Fast Company. Visit Fast Company to read the article in full and learn four things brands can expect as attended AI continues to gain popularity in contact centers around the world.