Read an excerpt of Laivly CEO Jeff Fettes’ article for Connections Magazine, and learn about the positive impact of attended automation in the contact center space.

Need help finding the balance between too much and too little spending on customer appeasement costs? Read on to manage this end of customer satisfaction.

The 40-and-under crowd doesn’t like talking on the phone. It’s been memed and joked about at length, but it’s also backed by data.

R2-D2 had Luke Skywalker. KITT had Michael Knight. Every good robot sidekick has a human counterpart with a knack for finding trouble—and those autonomous androids always know just how to help.

With 2020 coming to an end, reflections on the past year of tech advancements, trends, and predictions for 2021 are a hot topic. A recent article from Forbes discusses key AI trends that will continue to accelerate in 2021.

The future is digital, but that doesn’t mean that human workers have become obsolete. In fact, the complete opposite is true; there is an increasing demand for human employees, specifically with technology skills and an understanding of artificial intelligence.

User needs evolve quickly in the information management world, impacting how businesses make decisions every day. How can information management systems keep up with these changing needs in order to better serve users?

A new decade of innovation is upon us. With 2019 winding to a close in the next few weeks, it’s time to think about what the future of technology will bring. The year 2020 will set the tone for the next decade of tech innovations, specifically in the areas of artificial intelligence and machine learning.

Software-as-a-Service, otherwise known as SaaS, is experiencing a continuous evolution, of which Artificial Intelligence (AI) and Machine Learning (ML) play a significant role. Why does this matter?

Technology is completely changing the way we work. From process automation to artificial intelligence assistants, the reality of the business world looks very different than it did 20 years ago.

Embracing change is part of the technology era we now live in. Tech solutions, such as artificial intelligence (AI) and intelligent automation (IA), are changing the way businesses function. However, implementing these solutions is not easy, and scaling them across your organization can be challenging.