Laivly, a market leader in generative AI and automation for contact centers, has been named a winner by the Business Intelligence Group in its Artificial Intelligence Excellence Awards program.

Laivly, a market leader in artificial intelligence and automation for contact centers, has won the Artificial Intelligence Excellence Award at the 9th Edition BPO Innovation Summit & Awards 2022 presented by UBS Forums. The Artificial Intelligence Excellence Award recognizes organizations that apply AI solutions in the workplace to solve real-life challenges.

Below is an excerpt from Laivly CEO Jeff Fettes’ article for Fast Company. Visit Fast Company to read the article in full and learn four things brands can expect as attended AI continues to gain popularity in contact centers around the world.

“The consensus in the machine learning community is that sentience is a moving goalpost,” says Laivly’s Director of Machine Learning, Jonathan Rioux. “AI merely emulates text of greater sensitivity.” In other words, the machine is getting better at mimicking humans, but it still requires the input of humans. And that keeps changing the definition of what it means for a computer to pass as a human.

In honor of today being Star Wars Day, we thought we would give a shoutout to some of our favorite AI droids.

With 2020 coming to an end, reflections on the past year of tech advancements, trends, and predictions for 2021 are a hot topic. A recent article from Forbes discusses key AI trends that will continue to accelerate in 2021.

2020 has been a year of changes and adjustments, one of which has been the shift towards temporary or permanent remote workforces for organizations across the globe.

The future is digital, but that doesn’t mean that human workers have become obsolete. In fact, the complete opposite is true; there is an increasing demand for human employees, specifically with technology skills and an understanding of artificial intelligence.

Our recent blog post discussing tech trend predictions for 2020 identified Explainable AI as an important focus for the upcoming year. But why is it so important to understand why AI does what it does?

Can artificial intelligence show bias? As much as we’d like to believe that bias is a thing of the past, both humans and artificial intelligence (AI) can in fact show biases towards one group or another.

A new decade of innovation is upon us. With 2019 winding to a close in the next few weeks, it’s time to think about what the future of technology will bring. The year 2020 will set the tone for the next decade of tech innovations, specifically in the areas of artificial intelligence and machine learning.